Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer accounts, ensuring top-notch service and support.
- Company: Join a fast-growing, innovative company with a focus on customer relationships.
- Benefits: Enjoy a competitive salary, pension scheme, and 31 days of annual leave.
- Why this job: Make a real difference by building strong customer connections and solving challenges.
- Qualifications: Bring a positive attitude, strong communication skills, and experience in customer support.
- Other info: Dynamic role with opportunities to grow and develop your career.
The predicted salary is between 27000 - 29000 £ per year.
We are partnering with a fast growing, innovative company to recruit a Customer Account Specialist. As a Customer Account Specialist, you will be the primary contact for a portfolio of customer accounts, ensuring excellent service and building strong, long‑term relationships. You will work closely with internal teams to resolve issues, manage customer communications, and ensure services are delivered in line with customer expectations and service level agreements.
Key Responsibilities
- Act as the main contact for customer account queries and support.
- Provide additional hyper Care support where customers require extra attention.
- Manage customer mailboxes and communications.
- Work with operations to ensure customs documentation is handled accurately and on time.
- Monitor service level agreements and address potential issues proactively.
- Build strong relationships with customers and internal stakeholders.
- Resolve complex customer or customs-related issues in collaboration with internal teams.
- Identify recurring issues or unusual account activity and elevate where needed.
- Support colleagues in delivering excellent customer service standards.
- Maintain accurate customer records and follow up promptly where information is missing.
- Report system issues to the Manager.
- Manage assigned accounts in HubSpot, ensuring records and customer interactions are updated in real time.
- Own the handover of new clients to ensure a smooth onboarding experience.
- Support operational teams with additional tasks as required by management.
Salary & Benefits:
- Salary: £27,000-£29,000
- Monday to Friday, rotating shifts: 7am-3:30pm, 9am-5:30pm, 10:30am-7pm
- Pension Scheme
- 31 Days Annual Leave including Bank Holidays
Requirements:
- Positive, proactive attitude with a willingness to embrace change and tackle challenges.
- Good understanding of customs processes gained through experience or qualification.
- Previous experience working with or supporting clients preferred.
- Strong communication skills with the ability to engage effectively with stakeholders.
- Experience using CRM systems and Microsoft Office.
- Customer focused with the ability to deliver practical solutions.
- Strong attention to detail and ability to manage multiple tasks.
- Excellent organisational and interpersonal skills.
- Ability to prioritise and work effectively under pressure.
- Strong team player with a commitment to high customer service standards.
Customer Account Specialist in Worksop employer: Nova Talent
Contact Detail:
Nova Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Specialist in Worksop
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Account Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service approach and think of examples from your past experiences that showcase your skills in building strong relationships and resolving issues.
✨Tip Number 3
Practice your communication skills! As a Customer Account Specialist, you'll need to engage effectively with stakeholders. Try mock interviews with friends or family to get comfortable articulating your thoughts clearly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Account Specialist in Worksop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Specialist role. Highlight your experience with customer service, CRM systems, and any relevant customs knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and strong communication skills. Tell us why you're excited about this role and how you can build strong relationships with our customers.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can think on their feet and resolve problems effectively, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Nova Talent
✨Know Your Customer Account Basics
Before the interview, brush up on your understanding of customer account management and customs processes. Familiarise yourself with common issues that arise in these areas, as well as how to resolve them. This will show your potential employer that you’re proactive and knowledgeable.
✨Showcase Your Communication Skills
Since strong communication is key for a Customer Account Specialist, prepare examples of how you've effectively engaged with clients or stakeholders in the past. Think about times when you resolved conflicts or built relationships, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise your workload. You might want to bring examples of tools or methods you use to stay organised, especially if you have experience with CRM systems like HubSpot.
✨Embrace a Positive Attitude
During the interview, let your positive and proactive attitude shine through. Companies are looking for team players who can tackle challenges head-on. Share instances where you embraced change or took initiative to improve customer service.