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- Tasks: Deliver exceptional customer service and support throughout the sales process.
- Company: Join a supportive team in Allscott, Telford, focused on customer satisfaction.
- Benefits: Enjoy 33 days holiday, private medical cover, and a professional development bonus scheme.
- Other info: Driving licence and own transport required due to location.
- Why this job: Be part of a dynamic team that values innovation and customer experience.
- Qualifications: Customer-focused with previous experience in administration or customer service preferred.
We are seeking to recruit a Customer Support Team Member to join our clients wider Amenity Team, located in Allscott, Telford. Within this role, the successful candidate will provide outstanding levels of customer service throughout sales administration, order processing and aftersales service support.
Some of the benefits you will receive:
- Full Induction and training
- 33 days holiday, including bank holidays
- Company Pension
- Private Medical Cover (including dependants with 50% company contributions)
- Supportive of Professional Development Bonus Scheme up to £26,000/pa
Duties to include, but not limited to:
- Review orders and identify potential issues to ensure accurate, efficient and ‘on time’ order processing.
- Process customer internet order requirements.
- Check and monitor stock availability.
- Data input utilising the company CRM system, ensuring accuracy at all times.
- From the initial customer enquiry ensure efficiency and exceptional customer service right through until query resolution.
- Liaise and support internal stakeholders such as the Sales, Finance and Distribution Teams.
- Provide technical support to customers relating to company products and services.
What we are looking for:
- Customer focused, able to deliver an exceptional customer experience.
- Previous Administration, Customer Service or Business Support experience would be advantageous.
- A driven individual that is a clear communicator.
- Innovative approach promotes sharing of best practice.
- Driving licence holder, own transport required due to company location.
Customer Support in Withington employer: Nova Talent
Contact Detail:
Nova Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support in Withington
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a difficult customer or a stock issue. Being prepared will help you shine during the interview.
✨Tip Number 3
Don’t forget to ask questions! Show your enthusiasm by asking about the team dynamics, training opportunities, and how they measure success in the role. It’s a great way to demonstrate your interest.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new roles that might pop up!
We think you need these skills to ace Customer Support in Withington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Support role. We want to see how you can deliver that exceptional customer experience we’re after!
Showcase Your Communication Skills: Since clear communication is key in this role, don’t shy away from demonstrating your ability to communicate effectively in your written application. Use examples that show how you’ve successfully resolved customer queries in the past.
Highlight Relevant Experience: If you’ve got previous experience in administration or customer service, make it shine! We love seeing how your background can contribute to our team and help us provide outstanding service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nova Talent
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially those related to customer support. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to deliver the outstanding service they’re looking for.
✨Be Ready for Role-Specific Questions
Expect questions related to order processing, CRM systems, and handling customer inquiries. Brush up on relevant terminology and processes so you can speak confidently about how you would manage these tasks in the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the customer support role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.