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For Companies At a Glance
- Tasks: Provide top-notch IT support to colleagues, solving tech issues and managing hardware.
- Company: Join a dynamic team in Nottingham focused on innovative IT solutions.
- Benefits: Up to £30,000 salary, 33 days holiday, private medical cover, and more!
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: Experience with Windows, Microsoft 365, and a passion for technology required.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced and customer focused IT Helpdesk Technician to join our clients team and provide high quality technical support to both remote and office-based colleagues, based in Nottingham. This is a varied, hands-on role supporting day-to-day IT operations across multiple sites, ensuring our users have the tools and support they need to work effectively.
Salary & Benefits
- Salary up to £30,000 / pa
- Full Induction and training
- Annual Bonus Scheme
- 33 days holiday including bank holidays
- Enhanced Contributory Company Pension
- Private Medical Cover (including dependants with 50% company contributions)
- Life Assurance
- Salary Sacrifice Scheme for Grocery Shops
- Plus much more!
Key Responsibilities
- Provide IT support to remote and office based users, resolving daily technical issues and faults
- Support office and depot technology, including:
- Printing and print services (office, depot, and home users)
- Meeting room technology
- LAN and general office infrastructure
- Procurement and provisioning
- Asset management and tracking
- Replacement and secure disposal of equipment
Helpdesk & Support Duties:
- Respond to IT Helpdesk tickets as part of the wider support team
- Provide 1st line support, handling a range of user queries and issues
- Participate in a rota to provide helpdesk cover:
- 6:00am – 6:00pm between 1st March and 31st October
- 8:00am – 5:00pm between 1st November and 28th February
Additional Requirements
- Travel to other sites and depots as required to provide in-person IT support
Person Specification
- Valid UK Driving Licence
- Experience supporting Windows 11, Windows Server, iOS, and Android
- Working knowledge of Active Directory and Microsoft 365
- Ability to diagnose and resolve hardware faults
- Experience with asset management and multifactor authentication
- Understanding of cloud services and basic networking
- Keen interest in IT and technology, with prior experience in an IT environment
- At least 24 months’ experience in an IT helpdesk or support role preferred
- Confident user of the systems and technologies listed above
IT Helpdesk Technician in West Bridgford employer: Nova Talent
Contact Detail:
Nova Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician in West Bridgford
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows 11, Microsoft 365, and Active Directory. We want to see you confidently tackle those common IT issues during the interview.
✨Tip Number 2
Practice your customer service skills! As an IT Helpdesk Technician, you'll be the go-to person for users in need. Show us how you can communicate clearly and helpfully, even when things get tricky.
✨Tip Number 3
Prepare for scenario-based questions! Think about past experiences where you resolved technical issues or helped a colleague. We love hearing about real-life examples that showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are eager to join our team.
We think you need these skills to ace IT Helpdesk Technician in West Bridgford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Technician role. Highlight your experience with Windows 11, Microsoft 365, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT and customer support, and explain why you’re the perfect fit for our team. Keep it friendly and professional – we love a good personality!
Show Off Your Technical Skills: In your application, don’t forget to mention your technical skills, especially around hardware troubleshooting and asset management. We’re keen to know how you’ve tackled tech issues in the past and what tools you’re comfortable using.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Nova Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Windows Server, and Microsoft 365. Be ready to discuss how you've supported these systems in the past, as well as any troubleshooting techniques you’ve used. This will show that you’re not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Customer Service Skills
As an IT Helpdesk Technician, you'll be the go-to person for users facing technical issues. Prepare examples of how you've provided excellent customer support in previous roles. Think about specific situations where you turned a frustrated user into a satisfied one—this will highlight your ability to communicate effectively and empathise with users.
✨Get Familiar with the Company Culture
Research the company’s values and work culture before the interview. Understanding their approach to IT support and how they prioritise user experience will help you tailor your answers. You can even mention how your personal values align with theirs, which shows you're genuinely interested in being part of their team.
✨Prepare for Practical Scenarios
Expect to face some practical scenarios or technical questions during the interview. Practice common troubleshooting steps for hardware and software issues, and be ready to explain your thought process. This will demonstrate your problem-solving skills and your ability to think on your feet, which is crucial for this role.
