At a Glance
- Tasks: Deliver exceptional customer service and support throughout the sales process.
- Company: Join a supportive team in a dynamic environment in Allscott, Telford.
- Benefits: Enjoy 33 days holiday, private medical cover, and a bonus scheme.
- Other info: Great opportunities for professional development and career growth.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 27000 - 27000 € per year.
We are seeking to recruit a Customer Support Team Member to join our clients wider Amenity Team, located in Allscott, Telford. Within this role, the successful candidate will provide outstanding levels of customer service throughout sales administration, order processing and aftersales service support.
Some of the benefits you will receive:
- Full Induction and training
- 33 days holiday, including bank holidays
- Company Pension
- Private Medical Cover (including dependants with 50% company contributions)
- Supportive of Professional Development
- Bonus Scheme
- Salary up to £27,000/pa
Duties to include, but not limited to:
- Review orders and identify potential issues to ensure accurate, efficient and 'on time' order processing.
- Process customer internet order requirements.
- Check and monitor stock availability.
- Data input utilising the company CRM system, ensuring accuracy at all times.
- From the initial customer enquiry ensure efficiency and exceptional customer service right through until query resolution.
- Liaise and support internal stakeholders such as the Sales, Finance and Distribution Teams.
- Provide technical support to customers relating to company products and services.
What we are looking for:
- Customer focused, able to deliver an exceptional customer experience.
- Previous Administration, Customer Service or Business Support experience would be advantageous.
- A driven individual that is a clear communicator.
- Innovative approach promotes sharing of best practice.
- Driving licence holder, own transport required due to company location.
Customer Support Team Member in Telford employer: Nova Talent
Join our dynamic Amenity Team in Allscott, Telford, where we prioritise exceptional customer service and employee development. With a comprehensive induction programme, generous holiday allowance, and a supportive work culture, we empower our team members to thrive both personally and professionally. Enjoy competitive benefits including private medical cover and a bonus scheme, making this an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Team Member in Telford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a tricky order or an unhappy customer. Being prepared will boost your confidence during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Support Team Member in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills:As a Customer Support Team Member, clear communication is key. Use your application to demonstrate your ability to convey information effectively. A well-structured cover letter can really make you stand out!
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've resolved customer issues in the past. This will show us that you’re not just about providing support, but also about enhancing the customer experience.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nova Talent
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially those related to customer support. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to deliver the outstanding service they’re looking for.
✨Familiarise Yourself with CRM Systems
Since the role involves data input using a CRM system, it’s beneficial to brush up on any relevant software you’ve used before. If you have experience with specific systems, be ready to discuss how you used them to improve efficiency or customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
