At a Glance
- Tasks: Provide top-notch IT support to colleagues, solving tech issues and managing hardware.
- Company: Join a dynamic team in Nottingham focused on innovative IT solutions.
- Benefits: Enjoy a competitive salary, generous holiday, and comprehensive health benefits.
- Other info: Great opportunities for career growth and hands-on experience in a supportive environment.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Experience in IT support, knowledge of Windows and Microsoft 365, and a passion for technology.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced and customer focused IT Helpdesk Technician to join our clients team and provide high quality technical support to both remote and office-based colleagues, based in Nottingham. This is a varied, hands-on role supporting day-to-day IT operations across multiple sites, ensuring our users have the tools and support they need to work effectively.
Salary & Benefits:
- Salary up to £30,000/pa
- Benefits: Full Induction and training, Annual Bonus Scheme, 33 days holiday including bank holidays, Enhanced Contributory Company Pension, Private Medical Cover (including dependants with 50% company contributions), Life Assurance, Salary Sacrifice Scheme for Grocery Shops, plus much more!
Key Responsibilities:
- Provide IT support to remote and office based users, resolving daily technical issues and faults
- Support office and depot technology, including:
- Printing and print services (office, depot, and home users)
- Meeting room technology
- LAN and general office infrastructure
- Manage the end-user hardware lifecycle, including:
- Procurement and provisioning
- Asset management and tracking
- Replacement and secure disposal of equipment
- Configure, build, and ship IT hardware for new starters and to replace faulty devices
- Support user management processes, including joiners, movers, and leavers
- Manage desktop operating system lifecycles
- Provide support for Microsoft Office 365 and other core business applications
- Handle software provisioning and licence management
- Support mobile device management, as well as mobile and fixed voice services
- Assist with tracking hardware and software assets
- Helpdesk & Support Duties
- Respond to IT Helpdesk tickets as part of the wider support team
- Provide 1st line support, handling a range of user queries and issues
- Participate in a rota to provide helpdesk cover:
- 6:00am – 6:00pm between 1st March and 31st October
- 8:00am – 5:00pm between 1st November and 28th February
Additional Requirements:
- Travel to other sites and depots as required to provide in-person IT support
Person Specification:
- Valid UK Driving Licence
- Experience supporting Windows 11, Windows Server, iOS, and Android. Working knowledge of Active Directory and Microsoft 365
- Ability to diagnose and resolve hardware faults
- Experience with asset management and multifactor authentication
- Understanding of cloud services and basic networking
- Keen interest in IT and technology, with prior experience in an IT environment
- At least 24 months’ experience in an IT helpdesk or support role preferred
- Confident user of the systems and technologies listed above
IT Helpdesk Technician in Nottingham employer: Nova Talent
Join a dynamic team in Nottingham as an IT Helpdesk Technician, where you will enjoy a supportive work culture that prioritises employee development and well-being. With a competitive salary of up to £30,000 and an extensive benefits package including private medical cover, generous holiday allowance, and a robust pension scheme, this role offers not just a job, but a pathway to meaningful career growth in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. We want you to feel confident and ready to impress!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Helpdesk Technician in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Technician role. Highlight your experience with Windows 11, Microsoft 365, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT and customer support, and explain why you’re the perfect fit for our team. We love seeing enthusiasm and a personal touch in applications.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re all about finding solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nova Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Windows Server, and Microsoft 365. Be ready to discuss how you've tackled technical issues in the past, as well as any experience you have with asset management and mobile device management.
✨Show Off Your Customer Service Skills
As an IT Helpdesk Technician, you'll be the go-to person for users needing support. Prepare examples of how you've provided excellent customer service in previous roles, especially when resolving technical issues. Highlight your ability to communicate complex tech jargon in a way that's easy for everyone to understand.
✨Demonstrate Problem-Solving Abilities
Be ready to showcase your troubleshooting skills. You might be asked to solve a hypothetical technical problem during the interview, so think through your approach to diagnosing and resolving issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's IT operations and team dynamics. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Ask about their current challenges or upcoming projects related to IT support.
