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- Tasks: Provide top-notch application support to users and ensure smooth operation of critical systems.
- Company: Join a dynamic IT Helpdesk team in Nottingham, supporting 500 users.
- Benefits: Earn up to £30,000 with great perks like private medical cover and 33 days holiday.
- Why this job: Make a real difference by helping users thrive with technology every day.
- Qualifications: Experience in IT support, familiarity with Windows, and a passion for tech.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
The predicted salary is between 21600 - 36000 £ per year.
We are seeking an Application Support Team Member to join our clients IT Helpdesk team, based in Nottingham. Supporting approximately 500 office-based and remote users. This role focuses on providing in depth application support and ensuring users receive a high quality support experience across multiple platforms. You will work closely with end users, offering support via in person visits, phone, and ticket/email systems, and play a key role in maintaining the smooth operation of business-critical applications.
Salary & Benefits:
- Salary up to £30,000/pa
- Benefits: Full Induction and training, Annual Bonus Scheme, 33 days holiday including bank holidays, Enhanced Contributory Company Pension, Private Medical Cover (including dependants with 50% company contributions), Life Assurance, Salary Sacrifice Scheme for Grocery Shops, plus much more!
Key Responsibilities:
- Provide in depth application support to remote and office-based users, including: ERP systems, Bespoke web platforms, Integration systems, Delivery and routing systems, Agronomy systems
- Deliver direct user support through a variety of channels, including in-person, phone, and helpdesk ticketing systems
- Assist with user training to improve adoption and effective use of applications
- Support the creation and maintenance of application documentation and user guides
- Triage IT Helpdesk tickets on a rota basis, ensuring timely and effective resolution
- Provide helpdesk cover as part of a rota: 6:00am – 6:00pm between 1st March and 31st October, 8:00am – 5:00pm between 1st November and 28th February
- Travel occasionally to other sites and depots to deliver in-person application support
Person Specification:
- Experience with Windows 11, Windows Server, iOS, and Android. Working knowledge of Active Directory and Microsoft 365
- Ability to diagnose hardware issues and manage IT assets
- Understanding of multifactor authentication, cloud services, and basic networking
- Keen interest in IT and technology, with prior experience in an IT support environment
- 2+ years’ experience in a helpdesk or IT support role preferred
- Confident using the systems and technologies listed above
IT Application Support Team Member in Nottingham employer: Nova Talent
Contact Detail:
Nova Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Support Team Member in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings in application support. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Get ready for interviews by brushing up on your technical skills and common support scenarios. We recommend practising with mock interviews or even role-playing with a friend to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled tricky support issues in the past. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Application Support Team Member in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Application Support Team Member. Highlight your experience with Windows 11, Microsoft 365, and any relevant helpdesk roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can enhance the user experience. We love seeing enthusiasm and a personal touch in applications.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re keen on candidates who can demonstrate their ability to diagnose issues and provide effective solutions, especially in a fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Nova Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Windows Server, and the various platforms mentioned in the job description. Be ready to discuss how you've used these systems in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Communication Skills
Since this role involves supporting users through different channels, practice explaining technical concepts in simple terms. Think about examples where you've successfully helped someone resolve an issue, whether in person or over the phone.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific support scenarios. For instance, think about how you would approach a ticket for a user struggling with an ERP system. Having a structured way to tackle these problems will show your analytical skills.
✨Demonstrate Your Team Spirit
This role requires working closely with others, so be prepared to discuss how you collaborate with team members. Share examples of how you've contributed to a positive team environment or helped train colleagues in using applications effectively.