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- Tasks: Be the go-to person for customer accounts, ensuring top-notch service and support.
- Company: Join a fast-growing, innovative company with a focus on customer relationships.
- Benefits: Enjoy a competitive salary, pension scheme, and 31 days of annual leave.
- Why this job: Make a real difference by building strong customer connections and solving challenges.
- Qualifications: Experience in customer support and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 27000 - 29000 £ per year.
We are partnering with a fast growing, innovative company to recruit a Customer Account Specialist. As a Customer Account Specialist, you will be the primary contact for a portfolio of customer accounts, ensuring excellent service and building strong, long-term relationships. You will work closely with internal teams to resolve issues, manage customer communications, and ensure services are delivered in line with customer expectations and service level agreements.
Key Responsibilities
- Act as the main contact for customer account queries and support.
- Provide additional hyper Care support where customers require extra attention.
- Manage customer mailboxes and communications.
- Work with operations to ensure customs documentation is handled accurately and on time.
- Monitor service level agreements and address potential issues proactively.
- Build strong relationships with customers and internal stakeholders.
- Resolve complex customer or customs-related issues in collaboration with internal teams.
- Identify recurring issues or unusual account activity and escalate where needed.
- Support colleagues in delivering excellent customer service standards.
- Maintain accurate customer records and follow up promptly where information is missing.
- Report system issues to the Manager.
- Manage assigned accounts in HubSpot, ensuring records and customer interactions are updated in real time.
- Own the handover of new clients to ensure a smooth onboarding experience.
- Support operational teams with additional tasks as required by management.
Salary & Benefits:
- Salary: £27,000-£29,000
- Monday to Friday, rotating shifts: 7am-3:30pm, 9am-5:30pm, 10:30am-7pm
- Pension Scheme
- 31 Days Annual Leave including Bank Holidays
Requirements:
- Positive, proactive attitude with a willingness to embrace change and tackle challenges.
- Good understanding of customs processes gained through experience or qualification.
- Previous experience working with or supporting clients preferred.
- Strong communication skills with the ability to engage effectively with stakeholders.
- Experience using CRM systems and Microsoft Office.
- Customer focused with the ability to deliver practical solutions.
- Strong attention to detail and ability to manage multiple tasks.
- Excellent organisational and interpersonal skills.
- Ability to prioritise and work effectively under pressure.
- Strong team player with a commitment to high customer service standards.
Customer Account Specialist employer: Nova Talent
Contact Detail:
Nova Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer account management. We all know that confidence is key, so the more you rehearse, the better you'll perform!
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've handled customer queries or resolved issues in the past. This will help potential employers see how you'd fit into their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Account Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Specialist role. Highlight your experience with customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to engage effectively. Whether it’s through clear writing or showcasing your experience in managing customer queries, let us know how you excel in this area.
Be Proactive and Positive: We love a positive attitude! In your application, share examples of how you've tackled challenges or embraced change in previous roles. This will show us that you're the proactive person we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Nova Talent
✨Know Your Customer Account Basics
Before the interview, brush up on your understanding of customer account management and customs processes. Familiarise yourself with common issues that arise in these areas, as well as how to resolve them. This will show your potential employer that you’re proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
Since strong communication is key for a Customer Account Specialist, prepare examples of how you've effectively engaged with clients or stakeholders in the past. Think about specific situations where you resolved issues or built relationships, and be ready to discuss these during the interview.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple tasks and prioritise your workload. You might want to share a time when you successfully juggled various responsibilities while maintaining high service standards. This will highlight your ability to thrive under pressure, which is crucial for this role.
✨Familiarise Yourself with HubSpot
Since managing accounts in HubSpot is part of the job, it’s a good idea to get comfortable with the platform if you haven’t used it before. If you have experience with similar CRM systems, be ready to discuss that too. Showing that you can quickly adapt to new tools will impress your interviewers.