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For Companies At a Glance
- Tasks: Provide top-notch IT support to colleagues, solving tech issues and ensuring smooth operations.
- Company: Join a dynamic team in Nottingham focused on innovative IT solutions.
- Benefits: Enjoy a competitive salary, generous holiday, and comprehensive health benefits.
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: Experience in IT support, familiarity with Windows, and a passion for technology.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced and customer focused IT Helpdesk Technician to join our clients team and provide high quality technical support to both remote and office-based colleagues, based in Nottingham. This is a varied, hands-on role supporting day-to-day IT operations across multiple sites, ensuring our users have the tools and support they need to work effectively.
Salary & Benefits:
- Salary up to £30,000/pa
- Full Induction and training
- Annual Bonus Scheme
- 33 days holiday including bank holidays
- Enhanced Contributory Company Pension
- Private Medical Cover (including dependants with 50% company contributions)
- Life Assurance
- Salary Sacrifice Scheme for Grocery Shops
- Plus much more!
Key Responsibilities:
- Provide IT support to remote and office based users, resolving daily technical issues and faults
- Support office and depot technology, including: Printing and print services (office, depot, and home users), Meeting room technology, LAN and general office infrastructure
- Manage the end-user hardware lifecycle, including: Procurement and provisioning, Asset management, tracking and Replacement and secure disposal of equipment
- Configure, build, and ship IT hardware for new starters and to replace faulty devices
- Support user management processes, including joiners, movers, and leavers
- Manage desktop operating system lifecycles
- Provide support for Microsoft Office 365 and other core business applications
- Handle software provisioning and licence management
- Support mobile device management, as well as mobile and fixed voice services
- Assist with tracking hardware and software assets
Helpdesk & Support Duties:
- Respond to IT Helpdesk tickets as part of the wider support team
- Provide 1st line support, handling a range of user queries and issues
- Participate in a rota to provide helpdesk cover: 6:00am – 6:00pm between 1st March and 31st October, 8:00am – 5:00pm between 1st November and 28th February
Additional Requirements:
- Travel to other sites and depots as required to provide in-person IT support
Person Specification:
- Valid UK Driving Licence
- Experience supporting Windows 11, Windows Server, iOS, and Android
- Working knowledge of Active Directory and Microsoft 365
- Ability to diagnose and resolve hardware faults
- Experience with asset management and multifactor authentication
- Understanding of cloud services and basic networking
- Keen interest in IT and technology, with prior experience in an IT environment
- At least 24 months experience in an IT helpdesk or support role preferred
- Confident user of the systems and technologies listed above
IT Helpdesk Technician in Nottingham employer: Nova Talent Ltd
Contact Detail:
Nova Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician in Nottingham
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows 11, Microsoft 365, and Active Directory. We want to see you confidently tackle those common IT issues during the interview.
✨Tip Number 2
Practice your customer service skills! As an IT Helpdesk Technician, you'll be the go-to person for users in need. Show us how you can communicate clearly and patiently when solving their tech troubles.
✨Tip Number 3
Don’t forget to prepare some questions for us! Asking about the team dynamics or the tools we use shows your genuine interest in the role and helps you stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our team directly.
We think you need these skills to ace IT Helpdesk Technician in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Technician role. Highlight your experience with Windows 11, Microsoft 365, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT and customer support, and explain why you’re the perfect fit for our team. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to mention your technical skills, especially around hardware lifecycle management and troubleshooting. We’re keen to know how you’ve tackled tech issues in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Nova Talent Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Active Directory, and Microsoft 365. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools, but that you can effectively support them.
✨Show Off Your Customer Service Skills
As an IT Helpdesk Technician, you'll be dealing with users who may not be tech-savvy. Prepare examples of how you've successfully communicated technical information to non-technical users. Highlight your patience and problem-solving skills, as these are key to providing excellent support.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common issues you’ve resolved in the past and how you approached them. Practising these scenarios will help you articulate your thought process and demonstrate your ability to handle real-life situations.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their approach to IT support and how they value customer service will help you tailor your responses. It also shows that you're genuinely interested in being part of their team, which can set you apart from other candidates.
