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- Tasks: Deliver exceptional customer service and support throughout the sales process.
- Company: Join a supportive team in a dynamic environment in Allscott, Telford.
- Benefits: Enjoy 33 days holiday, private medical cover, and a competitive salary up to £26,000/pa.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: Customer-focused with strong communication skills; previous experience is a plus.
- Other info: Great opportunities for professional development and a bonus scheme.
The predicted salary is between 20800 - 31200 £ per year.
We are seeking to recruit a Customer Support Team Member to join our clients wider Amenity Team, located in Allscott, Telford. Within this role, the successful candidate will provide outstanding levels of customer service throughout sales administration, order processing and aftersales service support.
Some of the benefits you will receive:
- Full Induction and training
- 33 days holiday, including bank holidays
- Enhanced Company Pension
- Private Medical Cover (including dependants with 50% company contributions)
- Life Assurance
- Salary Sacrifice Scheme for Grocery Shops
- Supportive of Professional Development
- Bonus Scheme
- Salary up to £26,000/pa
Duties to include, but not limited to:
- Review orders and identify potential issues to ensure accurate, efficient and on time order processing.
- Process customer internet order requirements.
- Check and monitor stock availability.
- Data input utilising the company CRM system, ensuring accuracy at all times.
- From the initial customer enquiry ensure efficiency and exceptional customer service right through until query resolution.
- Liaise and support internal stakeholders such as the Sales, Finance and Distribution Teams.
- Provide technical support to customers relating to company products and services.
What we are looking for:
- Customer focused, able to deliver an exceptional customer experience.
- Previous Administration, Customer Service or Business Support experience would be advantageous.
- A driven individual that is a clear communicator.
- Innovative approach promotes sharing of best practice.
- Driving licence holder, own transport required due to company location.
Customer Support Team Member employer: Nova Talent Ltd
Contact Detail:
Nova Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Member
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a tricky customer query or a stock issue. Being prepared will help you shine during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Support Team Member
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Support Team Member role. We want to see how you can deliver that exceptional customer experience we’re after!
Showcase Your Customer Service Skills: In your written application, emphasise any previous customer service or administration experience. We love candidates who can demonstrate their ability to handle queries efficiently and provide top-notch support.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nova Talent Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially those related to customer support. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to deliver the outstanding service they’re looking for.
✨Be Ready for Role-Specific Questions
Expect questions related to order processing, CRM systems, and handling customer queries. Brush up on relevant terminology and processes so you can speak confidently about how you would manage these tasks in the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
