At a Glance
- Tasks: Deliver exceptional customer service and support throughout the sales process.
- Company: Join a supportive team in a dynamic environment in Allscott, Telford.
- Benefits: Enjoy 33 days holiday, private medical cover, and a bonus scheme up to £26,000/pa.
- Other info: Full training provided and opportunities for professional development.
- Why this job: Be part of a team that values innovation and customer satisfaction.
- Qualifications: Customer-focused with experience in administration or customer service preferred.
The predicted salary is between 24000 - 28000 € per year.
We are seeking to recruit a Customer Support Team Member to join our clients wider Amenity Team, located in Allscott, Telford. Within this role, the successful candidate will provide outstanding levels of customer service throughout sales administration, order processing and aftersales service support.
Some Of The Benefits You Will Receive:
- Full Induction and training
- 33 days holiday, including bank holidays
- Company Pension
- Private Medical Cover (including dependants with 50% company contributions)
- Supportive of Professional Development
- Bonus Scheme up to £26,000/pa
Duties To Include, But Not Limited To:
- Review orders and identify potential issues to ensure accurate, efficient and ‘on time’ order processing.
- Process customer internet order requirements.
- Check and monitor stock availability.
- Data input utilising the company CRM system, ensuring accuracy at all times.
- From the initial customer enquiry ensure efficiency and exceptional customer service right through until query resolution.
- Liaise and support internal stakeholders such as the Sales, Finance and Distribution Teams.
- Provide technical support to customers relating to company products and services.
What We Are Looking For:
- Customer focused, able to deliver an exceptional customer experience.
- Previous Administration, Customer Service or Business Support experience would be advantageous.
- Innovative approach promotes sharing of best practice.
- Driving licence holder, own transport required due to company location.
Customer Support employer: Nova Talent Ltd
Join our dynamic Amenity Team in Allscott, Telford, where we prioritise exceptional customer service and employee development. With a comprehensive induction programme, generous holiday allowance, and a supportive work culture, we empower our team members to thrive both personally and professionally. Enjoy unique benefits such as private medical cover and a bonus scheme, making this an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a tricky customer query or a stock issue. Being prepared will help you shine in interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a moment to really digest the job description. We want to see that you understand what we're looking for in a Customer Support Team Member, so make sure you highlight relevant experience and skills.
Show Off Your Customer Service Skills:This role is all about providing exceptional customer service, so don’t be shy! Use your application to showcase any previous experience you have in customer support or administration. We love seeing how you’ve gone above and beyond for customers in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Nova Talent Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially those related to customer support. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to deliver the outstanding service they’re looking for.
✨Familiarise Yourself with CRM Systems
Since the role involves data input using a CRM system, it’s beneficial to brush up on your knowledge of such systems. If you have experience with any CRM software, be ready to discuss it. If not, consider doing a bit of research to understand how they work and their importance in customer support.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training processes, or how success is measured in the role. This shows that you’re engaged and serious about finding the right fit for both you and the company.
