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- Tasks: Help clients with vehicle registrations and various government services in a fast-paced environment.
- Company: Service Nova Scotia connects citizens and businesses, ensuring excellent public service across the province.
- Benefits: Enjoy career development, health benefits, and a supportive work culture with flexible hours.
- Why this job: Join a dynamic team focused on client satisfaction and make a real impact in your community.
- Qualifications: Four years of customer service experience or relevant education; strong communication and problem-solving skills required.
- Other info: This is a part-time, permanent position with opportunities for growth within the government.
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Competition # : 46532
Department:Service Nova Scotia
Location:WINDSOR
Type of Employment:Permanent
Union Status: NSGEU – NSPG
Closing Date:24-Jul-25 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
At Service Nova Scotia, our team works together throughout the Province to build relationships with every citizen, business, and municipality in Nova Scotia by understanding evolving client needs and balancing these needs with the public good. We also provide the services, tools, and supports that enable other government departments and public sector entities to focus on providing quality services.
Service excellence is at the heart of everything we do. We aim to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.
Citizen Services, as a branch of Service Nova Scotia, represents the face and voice of the Province of Nova Scotia. We demonstrate excellence in client service by interacting with clients, providing information about government programs and services, and processing requests received across the channels of in-person, mail, fax, digital, and phone. We strive to meet and exceed service within turnaround times and always look for new and innovative ways to deliver services to ensure we continue to be agile and responsive to our clients.
About Our Opportunity
Do you enjoy working in an in-person front-line environment and helping clients? Are you looking for an exciting and rewarding career with lots of potential? Then we have a great opportunity for you as a Customer Service Representative at Access Nova Scotia.
The successful candidate in this role will help citizens and businesses of Nova Scotia with a variety of transactions related to the Registry of Motor Vehicles Program and Business and Citizen Services Programs (such as Residential Tenancy and the Registry of Joint Stocks). The Access Nova Scotia environment is very fast paced with lots of variety each day. Access Nova Scotia has a client centric culture, and we pride ourselves on providing a very rewarding, supportive, and dynamic work environment. Build a fulfilling career with room for movement within our department and across government.
Primary Accountabilities
– Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles programs and Business and Citizen Services Programs.
-Ensure Access Nova Scotia meets clients\’ needs and clients accomplish what they set out to do, have their questions answered and receive the support they require.
-Serve many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers’ licenses, renew license plates, complete knowledge tests, marriage licenses and more.
-Examine records, process documents, and apply relevant legislation and policy accurately and efficiently.
-Exercise a high degree of confidentiality when entering and retrieving information from systems and applications.
-Maintain the security and control of public funds and inventory.
Qualifications and Experience
Qualifications include four years of experience in a fast-paced customer service environment or a combination of customer service and other related experience, training, or education (university and college education will be considered when determining the four-year experience requirement)
You will also possess the following skills and attributes:
-Excellent attention to detail
-Flexible team-player
-Self-motivated with a positive attitude
-Efficient and accurate
-Ability to manage challenging client conversations
-Strong organizational and time management skills
-Excellent judgment and problem-solving skills
-Strong data entry and computer skills
-Bilingualism would be considered an asset
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Equivalency
An equivalent combination of training, education and experience will be considered. Related equivalencies may include, but are not limited to:
-A completed 2-year post-secondary diploma along with 2 years of related experience
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension PlanPension Plan , Health, Dental, Life Insurance, General illness, Short- and Long-Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here:Benefits for government employees
Additional Information
This is a part-time 40% permanent position based in Windsor, NS.
May be required to work overtime on occasion.
What We Offer
- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless Career Paths.
Pay Grade: CL 18
Salary Range: $673.60- $753.66Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act.If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concernsmay be directed toCompetitions@novascotia.ca.
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Customer Service Rep (RMV) (Clerk 3) 40% employer: Nova Scotia
Contact Detail:
Nova Scotia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Rep (RMV) (Clerk 3) 40%
✨Tip Number 1
Familiarise yourself with the Registry of Motor Vehicles programs and Business and Citizen Services. Understanding the specific services you’ll be providing will help you engage confidently with clients and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Since this role requires managing multiple client interactions efficiently, consider role-playing scenarios or volunteering in similar settings to enhance your ability to handle challenging conversations.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed tasks that required accuracy. This could include experiences where you processed documents or handled sensitive information, which is crucial for this position.
✨Tip Number 4
Highlight your organisational and time management skills. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a busy environment like Access Nova Scotia, where you'll be serving many clients daily.
We think you need these skills to ace Customer Service Rep (RMV) (Clerk 3) 40%
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at Service Nova Scotia. Highlight your relevant experience in customer service and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the position. Emphasise your attention to detail, problem-solving abilities, and any experience in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the client-centric culture at Access Nova Scotia. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can create a negative impression. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Nova Scotia
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Representative. Familiarise yourself with the Registry of Motor Vehicles Program and Business and Citizen Services Programs, as this knowledge will help you answer questions confidently.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous customer service experience. Think of specific examples where you provided excellent service, managed challenging conversations, or resolved issues effectively. This will show that you have the skills needed for a fast-paced environment.
✨Showcase Attention to Detail
Since the role requires accuracy in processing documents and applying legislation, be ready to highlight instances where your attention to detail made a difference. You might want to mention any relevant experiences where precision was crucial.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
