Computer Services Officer 3 Multidisciplinary Specialist (Evening Shift - WZ2 Yarmouth)

Competition #: 48609

Department: Cyber Security & Digital Solutions

Location: YARMOUTH

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: 19-May-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At CSDS, we prioritise people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centred around user needs. In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfil their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered. We don’t just implement technology; we modernise outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs. Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians. Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About Our Opportunity

Ready to make a real impact after hours? As a Field Services Multidisciplinary Technical Specialist (Evening Shift), you’ll play a critical role in keeping essential digital services running smoothly in a 24/7 environment supporting government and healthcare across Nova Scotia. This is a unique opportunity to apply your advanced technical expertise, lead meaningful work that benefits the public, and collaborate with dedicated teams—while enjoying the focus and flexibility that evening work can offer. If you’re passionate about service excellence, thrive on solving complex problems, and enjoy mentoring others, this role offers both challenge and purpose.

Primary Accountabilities

• Provide Tier 2–3 technical support for complex incidents, service requests, and system issues
• Lead and support after-hours maintenance, upgrades, and project work
• Monitor and act on ticket queues, reducing backlog and ensuring timely resolution
• Serve as a subject matter expert, offering guidance, escalation support, and mentorship
• Maintain and improve the availability, security, and performance of digital systems and infrastructure
• Collaborate with clients, peers, and leadership to deliver consistent, high quality service
• Participate in on call rotation and support a 24/7 operational environment

Qualifications and Experience

You bring:

• A Bachelor’s degree in IT/Computer Science with 3 years of experience; or graduation from a recognised Information Technology Program + 3 years 6 months related experience; or an equivalent combination of education and experience
• Demonstrated experience leading projects, coordinating work, or guiding others
• Strong technical knowledge of Windows desktop environments, Microsoft 365, Active Directory/Azure AD, Group Policy, Intune, and endpoint tools
• Proven problem solving skills, sound judgment under pressure, and a service focused mindset
• Excellent communication skills, with the ability to explain technical concepts in plain language
• Openness to working evenings, on call rotations, and travelling to client sites as needed

Assets include familiarity with ITIL practices and experience supporting large, complex IT environments. We will assess the above qualifications and experience using tools such as assessments, presentations, interviews, reference checks, etc.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application. We recognise that everyone brings unique skills and experiences to the table and not everyone “checks all the boxes”. We encourage you to apply and tell us why you're the right fit for the job.

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.

Working Conditions

This position operates in a 24/7 service environment and is primarily scheduled for an evening shift, with participation in an on-call rotation as required. Work is performed in a combination of office, on-site client locations, and remote environments, depending on operational needs. The role involves extended periods of computer use and occasional lifting or movement of IT equipment. Travel within the region is required to provide on-site technical support. You will work in a fast-paced, service-driven environment, managing multiple priorities and responding to time-sensitive issues. After-hours work may include planned maintenance, system upgrades, and project activities that require focus and minimal disruption to services. Collaboration is key—this role includes regular interaction with clients, teammates, vendors, and leadership across diverse technical and non-technical settings.

Additional Information

This is a one year TERM employment opportunity. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate. We are committed to providing an inclusive and accessible recruitment process. If you require an accommodation throughout the recruitment process, please let us know.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A Dynamic, client-focused office environment where service excellence and teamwork are our focus.

Pay Grade: PR 14

Salary Range: $2,912.93- $3,547.06 Bi-Weekly

Employment Equity Statement

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link: [link missing]. Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.

PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted.