1st Line It Support

We are looking for a 1st Line IT Support to work a legal claims client in Rawtenstall

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The role is Hybrid working 3 days in office and 2 WFH

Job Role

1st Line IT Support Reports To IT Administrator

We are hiring a 1st Line IT Support Technician to be the first point of contact for all internal technical support issues.

You will play a key role in supporting day-to-day operations and assisting in the upcoming office move and IT infrastructure deployment.

This role is perfect for someone who enjoys helping people, troubleshooting hardware/software issues, and wants to grow their career in IT.

You’ll support both in-house (25+) and remote (50+) staff in a fast-paced, cloud-first environment.

Key Responsibilities:

Provide first-line support to staff across Mac and Windows devices.

Support onboarding/offboarding, including setup of devices, accounts, access, MFA, etc.

Maintain and support endpoints (laptops, monitors, peripherals, printers, etc.).

Help with cabling, patching, basic network setup, and testing.

Assist in the new office fit-out, including setting up devices, helping configure WiFi APs, connecting endpoints, installing printers and cameras.

Log, triage, and escalate tickets when necessary.

Maintain asset inventory and documentation.

Deliver simple user training (e.g., how to use MFDs, access drives, use VPNs).

Work closely with the IT Administrator and external vendors during infrastructure setup.

Key Skills & Experience:

1–2 years’ experience in IT support, service desk, or helpdesk roles.

Familiarity with Google Workspace (email, Drive, accounts)

Comfortable supporting both macOS and Windows devices.

Basic networking knowledge (IP addressing, DNS, DHCP, WiFi troubleshooting).

Hands-on with hardware (laptop builds, cable management, peripheral setups).

Clear communicator with a helpful attitude and customer-first mindset.

Attention to detail and ownership over support issues.

Preferred Qualifications:

CompTIA A+ or similar

Exposure to MDM solutions (Jamf, Intune)

Experience working in office move or setup projects

Why Join Us?

Be part of an exciting infrastructure build and scale-up journey

Hands-on experience with both Mac and Windows, and multiple cloud platforms

Excellent opportunities for career development and certifications

Learn from experienced IT leadership and get exposure to modern tools