Working Hours:
Monday to Friday, 9:00 am–5:00 pm
Office Address:
12th Floor, 1 Harbour Exchange Square, London E14 9GE
Bonus:
Performance-based bonus available
About the Role:
Nova Pathways is looking for a confident, organised and results-driven Conversion Officer to join our team on a full-time basis. The successful candidate will support prospective students throughout their journey, from their initial enquiry through to application and enrolment. This role requires strong communication and follow-up skills, as well as the ability to work towards individual and team targets.
Key Responsibilities:
- Contact new leads promptly via phone, WhatsApp and email.
- Provide clear and accurate information about degree options, entry requirements and the application process.
- Follow up consistently with prospective students and guide them through each stage of the process.
- Conduct initial eligibility checks and document assessments.
- Collect and review all required student documentation.
- Support prospective students in completing applications and submitting the necessary documents.
- Complete short applications on behalf of prospective students where required.
- Maintain accurate records and update lead stages correctly within the CRM system.
- Work towards weekly and monthly application, enrolment and conversion targets.
- Identify common concerns or barriers and contribute to improving the student conversion process.
- Provide regular conversion and pipeline reports to management.
Requirements:
- Previous experience in student recruitment, admissions, conversion or a similar sales-focused role.
- Excellent spoken and written English.
- Strong communication, follow-up and objection-handling skills.
- Confident working towards targets and using CRM systems.
- Professional, organised and student-focused.
- Previous experience in a similar role or a strong sales background is required.
- Annual leave (7.2 weeks)
- Company Sick Pay.
- Statutory maternity and paternity pay.
- Employee Assistance Programme (HA Wisdom Wellbeing)
- Virtual GP access (Livi)
- 'Speak Up Service' - confidential support service to report any workplace concerns
- Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
- Financial, legal and medical advice services provided (Wisdom)
- Life & Leadership coaching (Wisdom)
- Financial coaching (MUNNY)
- Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
- Career development and training opportunities.
- Training and self-development opportunities.
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Conversion Officer in London employer: Nova Pathways
At Nova Pathways, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in the heart of London. Our commitment to employee growth is reflected in our extensive training opportunities and career development programmes, ensuring that our team members thrive both personally and professionally. With a focus on wellbeing, we provide comprehensive support services and a performance-based bonus structure, making us an attractive choice for those seeking meaningful and rewarding employment as a Conversion Officer.
