Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, manage stock, and ensure a top-notch retail experience.
- Company: Dynamic retail branch focused on customer satisfaction and safety.
- Benefits: Pension, 22 days annual leave, and career progression opportunities.
- Other info: Flexible tasks with genuine career growth potential.
- Why this job: Join a vibrant team and make a real difference in customer service.
- Qualifications: Strong communication skills and a passion for delivering excellent service.
The predicted salary is between 10 - 12 £ per hour.
As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly, the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise.
Key Responsibilities
- Responsible for delivering a safety first culture with the customer at the heart of everything.
- Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience.
- Working as a member of the Fleet team with a customer first attitude.
- Ensuring colleagues are focused to deliver a safety first culture at all times.
- Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
- Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
- Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
- Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements (SLAs).
- Ensuring a best in class service is delivered at all times to cement customer excellence.
Skills and Experience
- Great communication skills demonstrate the ability to develop customer relationships.
- Ability to utilize technology to execute comprehensive fleet checks and deliver a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
- High levels of focus, energy and drive.
- Good business acumen.
- Always delivering best-in-class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch.
What we offer
- Pension
- 22 days annual leave
- Genuine career progression
- Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support
Retail Assistant - Part Time in Swansea employer: Nova Leisure Ltd
Contact Detail:
Nova Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Part Time in Swansea
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk in for an interview, show that you understand their mission and how you can contribute to delivering that top-notch customer experience.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships with customers, be ready to demonstrate your ability to connect with people. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show your flexibility! Be prepared to discuss how you can adapt to different tasks and challenges in the branch. Highlight any past experiences where you successfully juggled multiple responsibilities while keeping customer satisfaction at the forefront.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Retail Assistant - Part Time in Swansea
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you put the customer first and create a great experience, so share any relevant examples from your past roles.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that match the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. It shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nova Leisure Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Retail Assistant. Familiarise yourself with the key tasks mentioned in the job description, like delivering customer service excellence and ensuring operational efficiency. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since great communication is crucial for this position, prepare examples of how you've successfully built customer relationships in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will highlight your customer-first attitude.
✨Demonstrate Your Safety First Mindset
Given the emphasis on a safety-first culture, be ready to discuss how you prioritise safety in your work. Share any relevant experiences where you contributed to a safe working environment or adhered to safety protocols, showing that you take this aspect seriously.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Prepare by thinking through potential challenges you might face as a Retail Assistant and how you would address them, especially regarding customer service and operational efficiency.