At a Glance
- Tasks: Support customers with sales orders and handle inbound and outbound calls.
- Company: Join The Bodyshop, a brand committed to ethical beauty and customer care.
- Benefits: Enjoy monthly bonuses, enhanced parental benefits, and 22 days of annual leave.
- Other info: Dynamic work environment with opportunities to exceed targets and earn rewards.
- Why this job: Be part of a team that values fantastic customer service and personal growth.
- Qualifications: Passion for customer service and previous sales experience required.
The predicted salary is between 24000 - 30000 £ per year.
The Bodyshop Sales Advisor will support customers by processing coatings sales orders on the LKQ Coatings operating systems. The role will also be responsible for taking inbound sales calls and making regular outbound calls to designated customer bases. The Coatings Sales Advisor will also be required to take daily service calls and/or customer service queries, escalating to second line support as necessary, whilst upselling any current promotions to customers in turn.
Key Responsibilities
- Taking inbound calls and making outbound calls to customer base
- Processing sales orders and pick notes for the relevant branch
- Processing mixed paint orders with paint room
- Back-order processing
- Counter sales support where applicable
- Communicating regularly with the Sales Manager
Skills and Experience
- A passion for and experience in delivering fantastic customer service
- Previous experience in a sales advisor/Customer Services position
- To be result driven and highly motivated by delivering and exceeding targets
What we offer
- Monthly bonus
- Enhanced parental benefits
- EAP
- Pension
- 22 days annual leave
Sales Advisor employer: Nova Leisure Ltd
At The Bodyshop, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our Sales Advisors to thrive. With competitive monthly bonuses, enhanced parental benefits, and a commitment to employee growth through ongoing training, we ensure that our team members feel valued and supported in their roles. Located in a dynamic environment, our employees enjoy the unique advantage of working for a brand that prioritises sustainability and ethical practices, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company! Research The Bodyshop and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your phone skills! Since you'll be taking inbound calls and making outbound ones, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common sales scenarios.
✨Tip Number 3
Prepare for upselling! Familiarise yourself with current promotions and think of ways to present them naturally during conversations. This will show your potential employer that you’re proactive and ready to drive sales.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to remind them of your enthusiasm for the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love delivering fantastic customer service. Share specific examples of how you've gone above and beyond for customers in the past – we want to see that passion shine through!
Tailor Your Experience:Make sure to highlight any previous experience in sales or customer service roles. We’re looking for results-driven individuals, so don’t forget to mention any targets you’ve smashed or promotions you’ve successfully upsold.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Nova Leisure Ltd
✨Know Your Product
Before the interview, make sure you’re familiar with The Bodyshop's products and services. This will help you answer questions confidently and show your passion for delivering fantastic customer service.
✨Practice Your Sales Pitch
Since the role involves upselling promotions, practice how you would pitch these to customers. Think of scenarios where you can demonstrate your sales skills and how you would handle objections.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlighting your ability to resolve queries and provide excellent service will resonate well with the interviewers.
✨Be Results-Driven
The company values candidates who are motivated by targets. Be ready to discuss how you’ve met or exceeded sales goals in previous roles, and share any metrics that showcase your success.
