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- Tasks: Be the heartbeat of our branch, serving customers and ensuring smooth operations.
- Company: Join a dynamic retail team focused on customer excellence.
- Benefits: Enjoy 22 days annual leave, pension, and career progression opportunities.
- Other info: Flexible tasks and a supportive environment for personal growth.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Great communication skills and a passion for delivering top-notch service.
The predicted salary is between 20000 - 25000 £ per year.
As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly, the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise.
Key Responsibilities
- Responsible for delivering a safety first culture with the customer at heart of everything.
- Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience.
- Working as a member of the Fleet team with a customer first attitude.
- Ensuring colleagues are focused to deliver a safety first culture at all times.
- Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
- Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
- Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
- Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements (SLAs).
- Ensuring a best in class service is delivered at all times to cement customer excellence.
Skills and Experience
- Great communication skills demonstrate the ability to develop customer relationships.
- Ability to utilize technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
- High levels of focus, energy and drive.
- Good business acumen.
- Always delivering best-in-class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch.
What we offer
- Pension
- 22 days annual leave
- Genuine career progression
- Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support
General Assistant in Peterborough employer: Nova Leisure Ltd
Contact Detail:
Nova Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant in Peterborough
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the branch and its values. This will help you connect with the team and show that you're genuinely interested in being part of their customer-first approach.
✨Tip Number 2
Practice your communication skills! As a General Assistant, you'll need to build relationships with customers and colleagues. Try role-playing common scenarios with a friend to boost your confidence and ensure you can deliver that best-in-class service.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to changing situations in past roles. Highlighting your ability to juggle various tasks will demonstrate that you're the perfect fit for this varied and exciting position.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s super easy to do!
We think you need these skills to ace General Assistant in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the General Assistant role. Highlight your relevant experience and skills that match the job description, especially your customer service abilities and safety-first mindset.
Showcase Your Communication Skills: Since great communication is key in this role, use your application to demonstrate how you've built relationships with customers or colleagues in the past. A personal touch can really make you stand out!
Highlight Your Flexibility: The job requires a flexible approach to tasks, so be sure to mention any experiences where you've adapted to changing situations or taken on varied responsibilities. This shows you're ready for the exciting challenges ahead!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Nova Leisure Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a General Assistant. Familiarise yourself with the key tasks like delivering customer service excellence and maintaining operational efficiency. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since great communication is crucial for this position, prepare examples of how you've successfully built customer relationships in the past. Think about times when you resolved issues or improved customer experiences, as these stories will highlight your ability to connect with customers effectively.
✨Emphasise Safety First
Given the emphasis on a safety-first culture, be ready to discuss how you prioritise safety in your work. Share any relevant experiences where you contributed to a safe working environment or adhered to safety protocols, showing that you take this aspect seriously.
✨Demonstrate Flexibility and Team Spirit
The role requires flexibility and teamwork, so come prepared with examples of how you've adapted to changing situations or collaborated with colleagues. Highlighting your ability to support the branch and contribute to a positive team dynamic will show you're a great fit for their culture.