At a Glance
- Tasks: Drive daily operations and ensure exceptional customer service at our branch.
- Company: Join LKQ Digraph, a people-first organisation focused on employee well-being.
- Benefits: Enjoy 25 days annual leave, flexible working options, and on-site parking.
- Other info: Thriving environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by leading a passionate team and enhancing customer experiences.
- Qualifications: Strong leadership, sales, and customer service skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an Assistant Branch Manager to join our team at LKQ Digraph. This is a fantastic opportunity for someone who is customer focussed and experienced in maintaining the highest standards. The role sits within the LKQ Digraph branch network and will drive the daily operations of the branch, ensuring continuity to achieve a balanced performance and deliver exceptional core standards.
In partnership with the Branch Manager, you will ensure that our colleagues are engaged and have the necessary tools and resources to deliver great customer service, implement new strategies to win new business and cement relationships with existing trade customers.
Why work for LKQ
We are a people first organisation – for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.
Key Responsibilities
- Provide quality and exceptional services to customers
- Assist Branch Manager to achieve sales target, projected profit and deliver on key business metrics and KPI measures in line with Business Goals and Objectives
- Support with the selection, training, supervision and evaluations of the branch team to enhance individual productivity and enable them to function according to their job responsibilities
- Assist Branch Manager to operate the branch in line with company procedures and policies
- Maintain operational standards to provide an excellent working environment for employees
- Ensure the facility is kept clean, safe and orderly, in line with company Health & Safety requirements
- Support sales promotion activities including promotional campaigns, micro-marketing events, and trade shows
- Ensure operational excellence and integrity of the branch.
- Develop action plans to enhance operational controls and optimise customer service
- Assist in performance appraisals, promotions, and compensation activities for employees
Skills and Experience
- Excellent personal and professional leadership skills
- Excellent sales, customer service, and interpersonal skills
- Decision-making and problem-solving abilities
- Ability to prioritise tasks, delegate when appropriate
- Ability to work under pressure in a fast-paced environment
- To adapt well to change, and to positively influence others
What we offer
- 25 days annual leave
- On-site parking
Assistant Branch Manager in Ellesmere Port employer: Nova Leisure Ltd
At LKQ Digraph, we pride ourselves on being a people-first organisation that places our colleagues at the heart of everything we do. With a strong commitment to work-life balance and flexible working options, we foster a supportive environment where employees can thrive and grow in their careers. Our focus on exceptional customer service and operational excellence ensures that you will be part of a dynamic team dedicated to achieving success together.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager in Ellesmere Port
✨Tip Number 1
Network like a pro! Reach out to current employees at LKQ Digraph on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching LKQ's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about our mission and is ready to contribute.
✨Tip Number 3
Practice your customer service scenarios! As an Assistant Branch Manager, you'll need to demonstrate how you handle tough situations. Role-play with a friend to nail those responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Assistant Branch Manager in Ellesmere Port
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Branch Manager role. Highlight your customer service experience and any leadership roles you've had, as these are key for us at LKQ Digraph.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of our commitment to customer service and employee support.
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to drive sales and enhance customer satisfaction. Numbers speak volumes, so if you’ve hit targets or improved processes, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at LKQ Digraph!
How to prepare for a job interview at Nova Leisure Ltd
✨Know the Company Inside Out
Before your interview, take some time to research LKQ Digraph. Understand their values, mission, and what makes them a people-first organisation. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Branch Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. Be ready to discuss how you can engage and motivate colleagues to excel.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making and problem-solving skills. Think of scenarios where you've had to prioritise tasks or adapt to changes in a fast-paced environment. Practising these responses will help you articulate your thought process clearly during the interview.
✨Emphasise Customer Service Excellence
Since the role is heavily focused on customer service, be prepared to discuss your approach to delivering exceptional service. Share specific examples of how you've gone above and beyond for customers in the past, and how you plan to maintain high standards at LKQ Digraph.
