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- Tasks: Supervise a dynamic team to deliver top-notch customer service and drive performance.
- Company: Join LKQ Euro Car Parts, a leader in the automotive aftermarket.
- Benefits: Enjoy 22 days annual leave, pension, and career progression opportunities.
- Other info: Flexible working options and a supportive environment for your career journey.
- Why this job: Be part of a people-first organisation that values your growth and work-life balance.
- Qualifications: Strong communication skills and a passion for customer service excellence.
The predicted salary is between 30000 - 40000 £ per year.
You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are completed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.
Key Responsibilities:
- Responsible for retail operations, resources, and customer service within the branch.
- Line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi-skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development.
- Educating, reviewing, and briefing on the importance of a safety first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver a safety first culture at all times.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch.
- Adhering to the returns, credits, and warranty processes to enhance customer experience.
- Maintaining shelf availability through accurate completion of stock movement processes.
- Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements (SLAs).
- Working collaboratively with the operations and sales teams to maximize customer opportunity.
- Minimising customer effort by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores and exceptional SLAs.
- Ensuring the retail operations are compliant with the financial audit.
Skills and Experience:
- Great communication skills to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
What we offer:
- Pension
- 22 days annual leave
- Genuine career progression
- Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support
LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. If you want to start your career with LKQ Euro Car Parts apply now.
Customer Service Supervisor employer: Nova Leisure Ltd
Contact Detail:
Nova Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out LKQ's values and mission. This way, you can show how your passion for customer service aligns with their people-first approach.
✨Tip Number 2
Practice your communication skills! As a Customer Service Supervisor, you'll need to demonstrate great communication. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams in the past. Highlighting your experience in developing colleagues will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the LKQ team!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about delivering the best experience for our customers and that you're excited about leading a team to achieve that.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use examples from your past roles that demonstrate your ability to motivate a team and drive performance, as these are key aspects of the Customer Service Supervisor role.
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Strike a balance between being personable and showcasing your qualifications, as this reflects the customer-first attitude we value at LKQ.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nova Leisure Ltd
✨Know the Company Inside Out
Before your interview, take some time to research LKQ Euro Car Parts. Understand their values, mission, and what makes them a leader in the automotive aftermarket. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to motivate and guide a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Be ready to discuss how you can apply these skills to enhance customer service at LKQ.
✨Emphasise Customer-Centric Mindset
Since customer service is at the heart of this role, think of specific instances where you've gone above and beyond for customers. Highlight your ability to create frictionless processes and ensure customer satisfaction, as this aligns perfectly with LKQ's focus on delivering the best service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company.