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- Tasks: Be the heartbeat of our branch, serving customers and ensuring smooth operations.
- Company: Join a dynamic retail team focused on customer excellence.
- Benefits: Enjoy 22 days annual leave, pension, and career progression opportunities.
- Other info: Flexible tasks and a supportive environment for personal growth.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Great communication skills and a passion for delivering top-notch service.
The predicted salary is between 20000 - 25000 £ per year.
As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly, the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise.
Key Responsibilities
- Responsible for delivering a safety first culture with the customer at heart of everything.
- Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience.
- Working as a member of the Fleet team with a customer first attitude.
- Ensuring colleagues are focused to deliver a safety first culture at all times.
- Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
- Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
- Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
- Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements (SLAs).
- Ensuring a best in class service is delivered at all times to cement customer excellence.
Skills and Experience
- Great communication skills demonstrate the ability to develop customer relationships.
- Ability to utilize technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
- High levels of focus, energy and drive.
- Good business acumen.
- Always delivering best-in-class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch.
What we offer
- Pension
- 22 days annual leave
- Genuine career progression
- Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support
General Assistant in Bridgwater employer: Nova Leisure Ltd
Contact Detail:
Nova Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant in Bridgwater
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk in for that interview, let them see your enthusiasm for their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress the part! Make sure you look smart and professional. First impressions matter, and showing you care about your appearance can set a positive tone for the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Assistant in Bridgwater
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the General Assistant role. Highlight your relevant experience and skills that align with our customer-first approach and operational efficiency.
Showcase Your Communication Skills: Since great communication is key in this role, give examples of how you've built relationships with customers or colleagues in the past. We want to see how you can contribute to our team dynamic!
Demonstrate Your Safety Mindset: We value a safety-first culture, so mention any experiences where you've prioritised safety in your previous roles. This will show us that you understand the importance of a safe working environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Nova Leisure Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a General Assistant. Familiarise yourself with the key tasks like delivering customer service excellence and maintaining operational efficiency. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since great communication is crucial for this position, prepare examples of how you've successfully built customer relationships in the past. Think about times when you’ve resolved issues or improved customer experiences, as these stories will highlight your ability to connect with customers.
✨Emphasise Safety and Efficiency
Given the emphasis on a safety-first culture, be ready to discuss how you prioritise safety in your work. Share any relevant experiences where you contributed to a safe working environment or improved processes that enhanced operational efficiency.
✨Demonstrate Flexibility and Team Spirit
The role requires flexibility and teamwork, so come prepared to talk about how you adapt to changing tasks and support your colleagues. Highlight instances where you’ve worked collaboratively to achieve branch goals or helped out in different areas when needed.