At a Glance
- Tasks: Lead and develop a team to enhance customer service and drive growth.
- Company: Dynamic company focused on customer engagement and team development.
- Benefits: 33 days annual leave, career opportunities, pension scheme, and life assurance.
- Other info: Join a supportive environment with opportunities for personal development.
- Why this job: Make a real impact by driving customer satisfaction and team success.
- Qualifications: Proven leadership skills and strong communication abilities.
The predicted salary is between 36000 - 44000 £ per year.
The Area Concept Manager will oversee and lead a team of Concept Account Managers (CAMs), ensuring the highest standards of customer service and support across multiple concept networks. In this role, you will be pivotal in driving customer engagement, growth, and retention by managing and developing the CAM team. Additionally, you will identify strategic opportunities for customer acquisition and development, while managing a local area customer base.
Key Responsibilities
- Lead, coach and develop CAM team, ensuring high standards of customer engagement and service across all accounts.
- Act as the primary communication link between the CAM team and the Head of Concepts, providing performance updates and insights.
- Collaborate with the Head of Concepts to create and implement strategies for network growth, customer acquisition and revenue optimisation.
- Oversee key accounts, ensuring regular reviews and identifying growth opportunities.
- Drive strategic customer acquisition and development initiatives in your region.
- Support CAMs with escalated customer issues, ensuring timely resolution.
- Build strong relationships with suppliers and field teams to drive concept growth and customer satisfaction.
- Organise local customer and supplier training events to boost product knowledge and engagement.
- Manage a local customer base, focusing on engagement and relationship building.
- Review customer behaviour to identify growth opportunities and mitigate risks.
- Monitor customer satisfaction, addressing issues proactively.
- Work cross-functionally to ensure smooth coordination and support customer needs.
Skills and Experience
- Demonstrated leadership in managing and developing high-performing teams.
- Exceptional skills in communication, presentations and influencing others.
- Ability to cultivate and maintain strong relationships with customers, suppliers and internal stakeholders.
- Commercially astute with a sharp strategic mindset.
- Highly organised, capable of managing multiple priorities and delivering results under pressure.
- Ability to work both independently and collaboratively, handling multiple tasks simultaneously.
- Strong IT proficiency, particularly in Microsoft Excel.
What we offer
- 33 days annual leave (inc. bank holidays).
- Personal development leading to career opportunities across UK & Europe.
- Contributory pension scheme.
- Life assurance.
- Support through our 24/7 Employee Assistance Programme for you and your family.
Area Account Manager in Oxford employer: Nova Leisure Ltd
At LKQ Euro Car Parts, we pride ourselves on being a people-first organisation that places our colleagues at the heart of everything we do. With a commitment to flexible working options and a healthy work-life balance, we offer a supportive environment where passionate individuals can thrive and grow in their careers. Join us in a dynamic workplace that not only values your contributions but also provides opportunities for personal and professional development in the automotive aftermarket sector.
