At a Glance
- Tasks: Supervise daily operations and motivate your team to deliver top-notch customer service.
- Company: Join a dynamic retail environment focused on customer satisfaction and team development.
- Benefits: Enjoy 22 days annual leave, pension, and access to wellbeing support.
- Other info: Part-time role with genuine career progression opportunities.
- Why this job: Lead a passionate team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a drive for excellence in customer service.
The predicted salary is between 31500 - 38500 £ per year.
You will supervise the day-to-day smooth running of the department, motivate the team to drive performance and ensure all activities are completed on time and in a professional manner.
This role will lead, guide and support the team to deliver fantastic customer service to our customers.
In addition, you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.
PLEASE NOTE: this is a part-time 20 hour per week role.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch.
This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi‑skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development, educating, reviewing, and briefing on the importance of a safety‑first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant with branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver a safety‑first culture at all times, ensuring all retail colleagues complete the relevant e‑learning modules.
- Leading a retail team with a customer‑first attitude, prompting a customer‑focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, thereby enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes.
- Delivering a customer‑first service through efficient pick‑to‑manifest times and achieving all service level agreements (SLAs).
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best‑in‑class retail stores, outstanding stock management, and exceptional SLAs.
- Ensuring the retail operations are compliant with the financial audit.
Skills and Experience
- Great communication skills, demonstrating the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best‑in‑class service to establish customer experience excellence.
- Flexibility of day‑to‑day tasks to best support the branch with strategic thinking.
What we offer
- Pension
- 22 days annual leave
- Genuine career progression
- Access to a 24‑hour Employee Assistance Programme, offering financial and wellbeing support
- #J-18808-Ljbffr
Customer Service Supervisor employer: Nova Leisure Ltd
At LKQ Euro Car Parts, we pride ourselves on being a people-first organisation that places our colleagues at the heart of everything we do. With a commitment to flexible working options and a healthy work-life balance, we offer a supportive environment where passionate individuals can thrive and grow in their careers. Join us in a dynamic workplace that not only values your contributions but also provides opportunities for personal and professional development in the automotive aftermarket sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Nova Leisure Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Nova Leisure Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Nova Leisure Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Nova Leisure Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Nova Leisure Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Nova Leisure Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Nova Leisure Ltd will surely appreciate.
