At a Glance
- Tasks: Provide outstanding front of house service and assist with student enquiries.
- Company: Nova Hreod Academy, a supportive and dedicated educational environment.
- Benefits: Competitive salary, professional development, and a focus on staff wellbeing.
- Other info: Enjoy a fast-paced role with excellent career growth opportunities.
- Why this job: Join a dynamic team making a real difference in students' lives.
- Qualifications: Good GCSEs, customer service experience, and ability to relate to young people.
The predicted salary is between 18900 - 23100 £ per year.
Nova Hreod Academy is looking for a hardworking and enthusiastic Receptionist/Administrator.
In this exciting role, the successful candidate will provide an outstanding front of house and customer service to all stakeholders of the Academy whilst ensuring the safety of all staff and students.
- They will also take on the role of First Aider.,
- To provide a full range of customer service duties, including (but not solely limited to); answering calls and emails, taking messages; greeting visitors in line with site safeguarding policies, including verifying ID and DBS status; assisting students, staff, parents\\carers and members of the community with general queries.
- Support the student services team with student enquiries including lockers and lost property.
- Act as first aider for students and staff as required.
- Provide cover for student services team at lunchtime.
- Forwarding queries to relevant members of staff if unable to resolve on reception.
- Process and monitor building maintenance and setup requests, ensuring receipt of reference numbers and closure dates, and resolving or escalating outstanding issues where necessary.
- Make sure that all visitors, contractors, staff and students sign in and out. Issue visitor passes and site team safeguarding details.
- Provide all visitors with fire evacuation instructions and are informed whether we are expecting a fire alarm test.
This is an interesting and wide-ranging role, which will be suited to an adaptable and detail-oriented individual.
Candidates must enjoy working in a fast-paced environment, be flexible to change and be able to manage a diverse, but interesting workload.
The successful candidates will be people-focused, have a positive outlook and be able to build strong relationships., Be educated to a good standard and have a minimum of good GCSE level
- Ability to relate well to both children and adults; able to develop and maintain positive working relationships with students, their families, colleagues and other professionals
- Have relevant administrative and customer facing experience
- Have experience of using data/ information systems, spreadsheets and word processing
- Ability to use or learn different school platforms i. e. Arbor, Epraise
- Have experience of working with young people within schools, working with students and parents
- Have experience of working successfully as part of a team which plans workload and has to respond to situations which arise
- Have ability to use initiative and problem solve
- Demonstrate tact and sensitivity where appropriate.
At Nova Hreod Academy, we pride ourselves on a team of staff who are supportive, friendly and dedicated to providing the very best teaching and learning for our students.
Staff across the academy set a culture of high expectations and continuous improvement for students which, in turn, is reflected in the emphasis we place on continuing professional development (CPD) for our staff.
We have made significant, sustained progress at GCSE and are proud to have been the most improved school in Swindon.
Nova Hreod Academy has approximately 1000 pupils in Years 7-11.
The school is situated in purpose-built £25 million premises, benefiting from excellent, state-of-the-art facilities and situated within the beautiful county of Wiltshire, within commuting distance for Bristol, Bath and Oxford.
After a visit from Ofsted in November 2022, the academy received a second 'Good' judgement in a row.
United Learning Nova Hreod Academy is part of United Learning, a large, and growing, group of schools aiming to offer a life changing education to children and young people across England.
Our schools work as a team and achieve more by sharing than any single school could.
Our subject specialists, our Group-wide intranet, our own curriculum and our online learning portal all help us share knowledge and resource, helping to simplify work processes and manage workloads for an improved work-life balance.
As a Group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed.
We invest in our staff wellbeing.
Our academies each have at least eight INSET days per year (with three of those solely dedicated to planning), and an ongoing group-wide wellbeing programme.
It's an ethos we call 'the best in everyone'.
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Receptionist/Administrator in Swindon employer: Nova Hreod Academy
At Nova Hreod Academy, we pride ourselves on fostering a strong, supportive team culture that prioritises staff wellbeing and professional growth. As a Food Technician, you will have the unique opportunity to make a meaningful impact on students' lives while enjoying a positive work-life balance through term-time working and access to ongoing professional development. Join our diverse and vibrant community where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nova Hreod Academy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nova Hreod Academy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Administrator in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nova Hreod Academy:Your cover letter is your chance to shine! Tell us why you want to work at Nova Hreod Academy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nova Hreod Academy!
How to prepare for a job interview at Nova Hreod Academy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
