At a Glance
- Tasks: Coordinate patient appointments and manage financial processes in a busy oncology service.
- Company: Join Nova Healthcare, a leader in personalised cancer care at Leeds Cancer Centre.
- Benefits: Gain valuable experience in healthcare administration with a supportive team environment.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while developing your organisational skills.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an organised, proactive, and highly professional Oncology Co-ordinator to oversee the day-to-day administration, patient coordination, and financial management processes in collaboration with LTHT and Nova Healthcare. This pivotal role provides comprehensive organisational and administrative support to the Clinical Director and wider multidisciplinary team, ensuring efficient service delivery and an exceptional patient experience.
The successful candidate will act as the primary point of contact for Oncology administration and financial queries and will play a key role in maintaining high standards across all operational processes. The post holder will work closely alongside the Haematology Co-ordinator to ensure seamless service delivery across both specialties and will provide reception cover and front-of-house support when required.
Main duties of the job
The Oncology Co-ordinator will provide comprehensive administrative and operational support to the Oncology service at Nova Healthcare within the Leeds Cancer Centre at St James's University Hospital. The role involves:
- Coordinating patient appointments and treatment pathways
- Liaising with consultants, patients, insurers, and external providers
- Managing private patient administration and invoicing processes
- Ensuring an exceptional patient experience throughout the service
- Providing reception cover when required
- Supporting the smooth day-to-day running of a busy private oncology service
About us
At Nova Healthcare, we are committed to delivering the highest standard of personalised care to private patients diagnosed with cancer, blood disorders, and neurological diseases. Based within the Leeds Cancer Centre at St James's University Hospital, one of Europe's leading cancer treatment facilities, we work closely with the St James's University Hospital Institute of Oncology to provide innovative, research-driven care. We pride ourselves on being a supportive, close-knit team focused on delivering outstanding patient care and service excellence.
Job responsibilities
Administrative Responsibilities
- Act as the primary point of contact for Oncology administrative and financial enquiries
- Coordinate and manage patient appointments, clinic schedules, treatment bookings, and consultant diaries
- Liaise effectively with consultants, patients, hospitals, insurers, pharmacies, and external stakeholders
- Coordinate outpatient clinics and systemic anti-cancer therapy (SACT) administration processes where required
- Handle telephone, email, and written correspondence professionally and efficiently
- Maintain accurate patient records and ensure all documentation is completed in line with GDPR and confidentiality requirements
- Support multidisciplinary team coordination and patient pathway management
- Resolve routine patient queries and escalate concerns appropriately when required
- Assist with preparation of clinic lists, reports, and correspondence
- Support the Clinical Director and wider clinical team with administrative duties and service coordination
- Work closely alongside the Haematology Co-ordinator to support operational continuity and shared patient pathways
- Provide reception and front-of-house cover as required, including welcoming patients, handling enquiries, and ensuring a professional patient experience
- Identify opportunities to improve patient pathways and operational efficiency
- Undertake consultant letter typing and clinic correspondence preparation as required
- Process invoices accurately for insured and self-pay patients
- Maintain and update financial records using Microsoft Excel and internal systems
- Liaise with insurance providers regarding authorisations, payments, and funding queries
- Respond to patient financial enquiries sensitively and professionally
- Monitor outstanding invoices and support financial reconciliation processes alongside the company accountant
- Ensure accurate data entry and record management relating to billing activity
- Support treatment costing and financial tracking processes where required
Oncology Co-ordinator employer: Nova Healthcare
At Nova Healthcare, we pride ourselves on fostering a supportive and close-knit work environment where our team is dedicated to delivering exceptional patient care. As an Oncology Co-ordinator at the Leeds Cancer Centre, you will benefit from working alongside leading professionals in a state-of-the-art facility, with ample opportunities for professional growth and development. Our commitment to innovation and excellence ensures that you will play a vital role in enhancing patient experiences while enjoying a collaborative and rewarding workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Oncology Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the oncology field, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. At Nova Healthcare, they pride themselves on exceptional patient care, so be ready to discuss how your skills align with that mission.
✨Tip Number 3
Practice your communication skills! As an Oncology Co-ordinator, you'll need to liaise with various stakeholders. Mock interviews with friends or mentors can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our supportive team at Nova Healthcare.
We think you need these skills to ace Oncology Co-ordinator
Some tips for your application 🫡
Show Your Organisational Skills:As an Oncology Co-ordinator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything running smoothly. Use examples from your past experiences to show us how you’ve excelled in similar roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Oncology Co-ordinator role. Mention how your skills align with our commitment to exceptional patient care and service excellence.
Be Professional Yet Approachable:We’re looking for someone who can handle administrative tasks with professionalism while also being friendly and approachable. Make sure your written communication reflects this balance, as it’s crucial for liaising with patients and consultants alike.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team at Nova Healthcare.
How to prepare for a job interview at Nova Healthcare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Oncology Co-ordinator. Familiarise yourself with patient coordination, financial management, and administrative tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise tasks and ensure efficient service delivery, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle patient queries. Think about potential challenges you might face in the role and how you would address them. This will showcase your proactive approach and readiness to tackle real-life situations.
✨Emphasise Team Collaboration
The Oncology Co-ordinator works closely with various stakeholders, so highlight your teamwork experience. Share instances where you've collaborated effectively with others, especially in a healthcare setting. This will illustrate your ability to maintain high standards across operational processes and support a multidisciplinary team.
