IT Field Support Technician

The IT Field Support Technician plays a pivotal role in delivering hands‑on, on‑site technical support across IT hardware, infrastructure, and specialized projects that cannot be resolved remotely. This position ensures seamless operational efficiency by maintaining infrastructure, supporting end‑users, and collaborating with other IT teams. The role involves regular travel, proactive maintenance, and active participation in infrastructure projects and manufacturing system support.

Key Responsibilities

• Hands‑On Technical Support: Provides Level 2 support for issues that cannot be resolved remotely by the Global Service Desk (Level 1). Provide support for end‑user computing devices, peripherals, and multi‑function printing devices. Perform site surveys, hardware installations, and replacements (e.g., switches, routers, wireless access points). Support telephony infrastructure, including deploying voice gateways and integrating paging systems.
• Infrastructure Maintenance: Maintain network cabling, power systems (e.g., UPS), and telephony equipment following established standards. Conduct periodic equipment checks and preventative maintenance, such as replacing batteries and power supplies for switches. Assist in asset lifecycle management, including configuration, deployment, and disposal of IT equipment.
• Manufacturing Systems IT Support: Support manufacturing IT systems and equipment. Perform basic troubleshooting of manufacturing IT infrastructure. Ensure proper connectivity of manufacturing systems. Coordinate with Network Team for implementation of isolated networks. Maintain compliance with network isolation requirements.
• Project Support: Collaborate on infrastructure projects, including wireless network surveys, deployment of digital signage, and installation of edge compute devices. Support physical security systems, including door access controls and video surveillance installations. Configure and deploy tablets and other mobile computing devices for specific business operations. Assist with Starlink satellite installations as required.
• Coordination: Document all activities and resolutions in the service desk and project management systems. Adhere to and enforce cabling and configuration standards. Coordinate with vendors and contractors for specialized installations or repairs. Ensure documentation for IT client side manufacturing processes are fully documented and up to date according to version control.

Qualifications & Skills

• Education and Experience: Associate degree in IT, networking, or a related field, or equivalent work experience. Some relevant experience in IT field support, including hardware troubleshooting and network maintenance would be preferred.
• Requirements: Ability to work independently or as part of a team in dynamic environments. Excellent verbal and written communication abilities. Strong problem‑solving and organizational skills. Willingness to travel frequently and support multiple locations. Valid driver’s license. May be required to participate in afterhours support.
• Technical Skills: Experience with Microsoft enterprise technologies including Windows OS, Office 365, Intune device management, and security features. Proficiency in diagnosing and repairing hardware (PCs, printers, and network devices). Basic understanding and troubleshooting of networking (e.g., switches, routers, wireless protocols). Basic understanding of UCaaS, legacy telephone systems, analogue lines including fundamental troubleshooting and user support. Experience with digital signage, physical security systems, and Starlink installations. Basic knowledge of asset decommissioning processes.
• Preferred Qualifications: Certifications such as CompTIA A+, Network+, CWTS, CWNA. Advanced knowledge of Windows end‑user operating systems and Microsoft enterprise solutions including Office 365 and endpoint security. Experience with secure access systems including multi‑factor authentication and privileged account management.

Work Environment: Primarily on‑site at company locations with regional travel required. Flexible working conditions to accommodate project schedules and urgent support needs.

We are an equal opportunity employer. NOV is committed to building a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, colour, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Benefits: We offer a comprehensive employee benefit package including health, life, and disability insurance; a retirement plan; and paid time off. Our company is committed to crafting a lasting impact for ourselves, our customers, and the communities where we live and work.