Description
- Provide accurate, timely quotations and follow up opportunities to maximise spare parts sales.
- Process and coordinate customer orders efficiently, working with procurement and project teams to meet delivery deadlines.
- Maintain clear communication with customers, responding promptly to enquiries and advising of any delays.
- Keep ERP and CRM records accurate and up to date, ensuring reliable order tracking and reporting.
- Monitor sales performance and identify opportunities to improve revenue and customer satisfaction.
- Support timely invoicing and follow up customer payments with the finance team.
- Improve spare parts procedures to reduce delays, minimise errors and strengthen departmental efficiency.
Responsibilities
- Prepare and issue spare parts quotations, respond to customer enquiries and follow up outstanding offers.
- Process customer orders and coordinate with procurement and project teams to support timely delivery.
- Monitor order progress, communicate delays to customers and escalate potential delivery issues.
- Maintain accurate customer, quotation and order records in ERP and CRM systems.
- Produce sales reports, track key performance indicators and analyse sales trends.
- Liaise with finance on invoicing and outstanding customer payments.
- Maintain spare parts lists, historical records and departmental procedures.
- Provide administrative and project support, contributing to improvements in the spare parts sales process.
Qualifications
Essential qualifications and experience
- Experience in spare parts coordination, sales administration, order processing or a similar customer service role.
- Working knowledge of ERP systems, such as Oracle or SAP, and customer relationship management (CRM) systems.
- Proficiency in Microsoft Excel, Word and Outlook, including preparing reports and analysing sales data.
- Strong written and spoken English, with good organisational and customer communication skills.
Desirable qualifications
- A relevant qualification or apprenticeship in business administration, engineering, supply chain or a related discipline.
- An HNC, HND or degree in a relevant subject would be advantageous but is not essential.
- Experience within an engineering, manufacturing or industrial equipment environment.
Lifecycle Services Spare Parts Coordinator in Aberdeen employer: NOV
At NOV, we pride ourselves on being an excellent employer, offering our Electro Mechanical Service Technicians a dynamic work environment at our Kintore facility and beyond. With a strong focus on employee growth, we provide extensive training opportunities and the chance to work in diverse technical settings, including international and offshore locations. Our commitment to safety, quality, and innovation fosters a collaborative culture where every team member can thrive and make a meaningful impact.
