At a Glance
- Tasks: Support customers with spare parts orders from enquiry to delivery, ensuring accuracy and timely communication.
- Company: Join NOV, a global leader in engineering and technology solutions.
- Benefits: Competitive salary, comprehensive training, and opportunities for career growth.
- Other info: Inclusive workplace valuing diversity and offering continuous learning opportunities.
- Why this job: Be part of a dynamic team that drives innovation in the energy and industrial sectors.
- Qualifications: Experience in customer service, order processing, and using ERP/CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
As a Lifecycle Services Spare Parts Coordinator, you will support customers throughout the complete spare-parts order process, from initial enquiry and quotation through to order fulfilment and invoicing. Working closely with customers, procurement, finance, logistics and project teams, you'll ensure orders are processed accurately, communicated effectively, and delivered on time.
This role is ideal for someone who enjoys working in a fast-paced environment where organisation, attention to detail and excellent customer service are essential. You'll play an important role in maintaining accurate ERP and CRM records, analysing sales data, supporting reporting activities and identifying opportunities to improve our processes and service performance.
About NOV
NOV delivers technology-driven equipment, systems, services and software solutions that improve safety, efficiency and reliability across the global energy and industrial sectors. Our Lifecycle Services teams support customers throughout the operational life of their equipment by delivering responsive aftermarket services, technical expertise and innovative spare-parts solutions.
What we offer
- Opportunity to join a global engineering and technology company
- Collaborative and supportive team environment
- Exposure to international customers and cross-functional teams
- Comprehensive onboarding and training, including mentoring from the hiring manager
- Opportunities for continuous learning and career development
- Competitive salary and benefits package
Diversity & Inclusion
At NOV, we are committed to creating an inclusive workplace where everyone can thrive. We value diversity in all its forms and believe that different perspectives drive innovation and success. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, nationality, disability, sexual orientation, gender identity, religion, or any other characteristic protected by applicable law.
Responsibilities
- Manage customer enquiries from quotation through to order fulfilment and delivery.
- Prepare accurate quotations and provide customers with technical and commercial information.
- Process customer orders using ERP and CRM systems while maintaining accurate business records.
- Coordinate with procurement, logistics, project teams and suppliers to meet customer delivery commitments.
- Monitor order progress and proactively communicate updates or potential delays to customers.
- Maintain accurate customer, quotation and sales information within business systems.
- Produce sales reports and analyse trends and key performance indicators.
- Prepare invoices for UK-only customer orders, ensuring accurate and timely billing, and collaborate with the Finance team on payment follow-up where required.
- Contribute to continuous improvement initiatives that enhance customer service and operational efficiency.
- Provide administrative support to the wider Lifecycle Services and Field Operations Solutions teams.
Qualifications
Experience
- Previous experience in customer service, order processing, commercial administration, sales support, logistics coordination or spare parts administration.
- Experience managing customer enquiries and processing orders from enquiry through to fulfilment.
- Experience using ERP systems such as Oracle, SAP, Microsoft Dynamics or similar.
- Experience working with CRM systems.
- Experience maintaining accurate business records and working with structured business processes.
Technical Skills
- Strong Microsoft Office skills, particularly Excel, Outlook and Word.
- Comfortable working with SharePoint and Microsoft Teams.
- Ability to analyse data and produce reports.
- Strong administrative and organisational skills.
Professional Skills
- Excellent customer service and communication skills.
- High attention to detail and accuracy.
- Strong organisational and prioritisation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Collaborative approach with strong stakeholder management skills.
- Problem-solving mindset and continuous improvement focus.
- Fluent written and spoken English.
Preferred Qualifications
- Experience within engineering, manufacturing, industrial equipment, logistics, aftermarket services or energy industries.
- Knowledge of freight, logistics or Incoterms.
- Experience supporting spare-parts or aftermarket operations.
- Business Administration qualification or equivalent professional experience.
- Experience producing KPI and sales reports.
Lifecycle Services Spare Parts Coordinator in Aberdeen employer: NOV
At NOV, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and innovation in the field of environmental research. Our Flotta location provides unique opportunities for professional growth, with comprehensive training for new entrants and a commitment to meaningful work that positively impacts the environment. Join us to be part of a global team dedicated to advancing ecotoxicology and environmental studies.
StudySmarter Expert Advice🤫
We think this is how you could land Lifecycle Services Spare Parts Coordinator in Aberdeen
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like NOV and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at NOV!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like NOV keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Lifecycle Services Spare Parts Coordinator in Aberdeen
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to NOV:This is your chance to really connect with the team at NOV. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at NOV
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with NOV.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show NOV that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at NOV. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
