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- Tasks: Provide technical support and installation for cutting-edge digital completion systems.
- Company: Join NOV, a global leader in oilfield equipment and technology.
- Benefits: Comprehensive health benefits, career development, and flexible perks.
- Why this job: Gain international experience while working with innovative technology in a supportive environment.
- Qualifications: Degree in Electronics or related field; experience with instrumentation preferred.
- Other info: Dynamic role with opportunities for growth and cross-functional collaboration.
The predicted salary is between 36000 - 60000 £ per year.
The Field Support Engineer provides critical technical, operational, and workshop-based support for the Digital Completion Services (DCS) product line and wider M/D Totco activities. This role ensures the correct build, configuration, testing, mobilisation, and lifecycle support of electronic instrumentation, surface systems, and downhole monitoring equipment. Responsibilities include remote monitoring, workshop preparation, onsite installation, and operational troubleshooting in both domestic (UK) and international locations. As a key technical resource within NOV Digital Services, the Field Support Engineer plays a pivotal role in maintaining service continuity and operational excellence.
NOV is a global leader in the design, manufacture, and support of oilfield equipment, technologies, and services. With a legacy of innovation and a commitment to excellence, we support the world’s energy industry with advanced solutions across drilling, completions, production, and digital services. NOV's M/D Totco division specialises in instrumentation and monitoring systems, ensuring our customers achieve optimal performance through high-quality data and real-time support.
What We Offer:
- Opportunity to work with cutting-edge digital completion and instrumentation systems
- Exposure to international field operations and technical project work
- Career development through technical training and cross-functional collaboration
- Supportive and safety-conscious working environment
- Access to NOV's global network and resources
Key Responsibilities:
- Analyse operational data to identify irregularities and recommend corrective actions
- Provide remote monitoring, diagnostics, and troubleshooting for DCS equipment
- Mobilise to customer sites for installation, commissioning, and operational support
- Lead instrumentation checks, communication testing, and system handover procedures
- Deliver customer training on DCS systems and troubleshooting
- Build, assemble, configure, and function-test DCS equipment in the workshop
- Maintain accurate configuration logs, test documentation, and build records
M/D Totco Instrumentation Support:
- Provide technical support for sensors, surface acquisition units, and monitoring systems
- Assist with instrumentation tasks during drilling or completions operations
- Conduct testing, troubleshooting, and refurbishment of M/D Totco systems
- Support mobilisation and integration of M/D Totco equipment at customer sites
- Provide data interpretation and analysis when required
Workshop Duties:
- Build, configure, test, and certify DCS and M/D Totco equipment
- Perform fault finding, repairs, and equipment refurbishment
- Maintain calibration and compliance of workshop tools and equipment
- Prepare equipment for mobilisation, including logistics and documentation
- Document stock movements and support inventory accuracy
Project Support & Coordination:
- Support deployment projects, system upgrades, and integrations
- Assist with FAT/SAT processes and generate technical documentation
- Collaborate with Sales, Service, and Engineering teams to ensure project readiness
Health, Safety & Compliance:
- Comply with all NOV HSE policies and procedures
- Conduct risk assessments for workshop and field activities
- Maintain documentation for ISO compliance and QA standards
- Participate in safety reviews and continuous improvement initiatives
General Responsibilities:
- Produce high-quality technical documentation including schematics and field reports
- Contribute to equipment and process improvement initiatives
- Support team cross-training and knowledge sharing
- Perform additional duties as directed by the M/D Totco Service Manager
Qualifications & Skills:
- Degree or HNC/HND in Electronics, Instrumentation, or related discipline
- Proven experience with field instrumentation, monitoring systems, or control equipment
- Competency in system configuration, diagnostics, and hardware integration
- Ability to interpret technical drawings and wiring schematics
- Valid passport and willingness to travel internationally
Interpersonal Skills:
- Strong communication and customer interaction skills
- Ability to work independently and collaboratively in dynamic environments
- Proactive mindset with a commitment to service excellence
Why Join Us:
At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes:
- Health & Wellbeing: Private Medical Insurance, Employee Assistance Programme (EAP)
- Finance & Protection: Pension Plan, Income Protection, Life Assurance, Personal Accident Coverage
- Flexible Benefits: Dental Insurance, Healthcare Cash Plan, Partner Life Assurance, Critical Illness Cover, Retail Vouchers, Gym Membership, Cycle to Work Scheme, Travel Insurance
Service Technician employer: NOV Inc.
Contact Detail:
NOV Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NOV through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the technical interview by brushing up on your knowledge of instrumentation and monitoring systems. We should be ready to discuss real-world scenarios where we’ve solved problems or improved processes.
✨Tip Number 3
Show off your hands-on experience! If you’ve worked with DCS equipment or similar tech, make sure to highlight those experiences in conversations. We want to demonstrate our practical skills and how they align with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the NOV team.
We think you need these skills to ace Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Technician role. Highlight relevant experience with field instrumentation and monitoring systems, and don’t forget to mention any technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for NOV. Keep it concise but impactful!
Show Off Your Technical Skills: Since this role involves a lot of technical work, be sure to showcase your competencies in system configuration, diagnostics, and hardware integration. Use specific examples to demonstrate your expertise.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at NOV Inc.
✨Know Your Tech
Make sure you brush up on your knowledge of electronic instrumentation and monitoring systems. Be ready to discuss specific technologies you've worked with, as well as any troubleshooting experiences. This will show that you're not just familiar with the theory but have practical skills too.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about situations where you had to analyse data or perform diagnostics. Being able to articulate your thought process will demonstrate your analytical abilities and proactive mindset.
✨Understand the Company Culture
Familiarise yourself with NOV's commitment to safety and innovation. During the interview, mention how you align with their values and how you can contribute to maintaining service continuity and operational excellence. This shows that you're not just looking for a job, but a place where you can grow.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. Inquire about the types of projects you'll be involved in or how the company supports career development. This not only shows your interest but also helps you gauge if the company is the right fit for you.
