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For Companies At a Glance
- Tasks: Support enterprise clients with implementation and optimization of cutting-edge sync technology.
- Company: Join a fast-growing tech start-up revolutionizing data synchronization across devices.
- Benefits: Enjoy significant career growth potential and work in a diverse, inclusive environment.
- Why this job: Be part of an innovative team making a real impact in technology and customer success.
- Qualifications: Experience as an SRE or DevOps Engineer with expertise in Kubernetes and cloud providers required.
- Other info: Flexibility for occasional travel and a passion for helping others succeed is essential.
The predicted salary is between 48000 - 84000 £ per year.
Senior Technical Support Engineer/DevOps Engineer
This is an exciting opportunity to join a fast-growing tech start-up who are revolutionising the way data syncs across devices. Their technology is already trusted by major enterprises and they’re expanding their team to support their rapid growth.
A great position has opened up for a Senior Technical Support Engineer to join their innovative team. This role would suit someone with a SRE (Site Reliability Engineer) or DevOps Engineer background. You’ll be working directly with enterprise clients, supporting them from implementation stage to optimising their solutions using cutting-edge sync technology.
Key Responsibilities:
- Act as a technical advisor to enterprise customers, guiding them through implementation and deployment and continuing to provide ongoing support.
- Provide expertise in Kubernetes-based deployments and cloud-native architectures.
- Deliver workshops and technical demonstrations to customer engineering teams.
- Work closely with the product and engineering teams to ensure ongoing customer success and great customer experience.
- Support customers through their journey from implementation to production.
Required Skills & Experience:
- Previous experience as an SRE, DevOps Engineer or Technical Support Engineer.
- Responsibility for establishing and maintaining Enterprise Kubernetes deployments.
- Demonstrable experience with the major cloud providers (AWS, GCP, Azure).
- High level of proficiency in driving complex technical issues to resolution – Analysing infrastructure issues and identifying novel ways of recreating and isolating issues.
- A genuine passion for helping others succeed with technology.
- Excellent written and verbal communication skills in English.
- Working onsite with customers, flexibility for occasional travel is required.
- Broad familiarity with mobile software and hardware providers.
- Nice to Have: Experience contributing to open-source projects.
This is an excellent opportunity for someone who combines strong Kubernetes expertise with customer-facing skills. You’ll be joining a global team that values innovation, collaboration, and making a real impact in how data moves around the world.
The role offers significant career growth potential as the company continues to expand its enterprise customer base.
Equal Opportunities Employer – The company is committed to creating a diverse and inclusive environment and welcomes applications from all qualified candidates regardless of background.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering, Information Technology, and Customer Service
Industries: Technology, Information and Media
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Senior Technical Support Engineer (Kubernetes) employer: Noux Talent
Contact Detail:
Noux Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer (Kubernetes)
✨Tip Number 1
Make sure to highlight your experience with Kubernetes and cloud-native architectures in any conversations you have. This role requires a deep understanding of these technologies, so be prepared to discuss specific projects where you've successfully implemented them.
✨Tip Number 2
Since you'll be working directly with enterprise clients, practice your communication skills. Be ready to explain complex technical concepts in a way that is easy for non-technical stakeholders to understand, as this will be crucial in your role.
✨Tip Number 3
Familiarize yourself with the company's technology and its impact on data synchronization. Understanding their product will not only help you during interviews but also show your genuine interest in the company and its mission.
✨Tip Number 4
Network with current employees or others in the industry who have similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Senior Technical Support Engineer (Kubernetes)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an SRE or DevOps Engineer, especially focusing on your expertise with Kubernetes and cloud providers like AWS, GCP, and Azure. Use specific examples to demonstrate your technical skills and customer-facing experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others succeed with technology. Mention how your background aligns with the company's mission and values, and provide examples of how you've successfully supported enterprise clients in the past.
Showcase Technical Skills: Highlight your proficiency in driving complex technical issues to resolution. Discuss any relevant projects or experiences where you analyzed infrastructure issues and implemented solutions, particularly in Kubernetes-based deployments.
Prepare for Interviews: Be ready to discuss your previous experiences in detail, especially those related to customer support and technical demonstrations. Prepare to answer questions about your approach to problem-solving and how you would handle specific scenarios involving enterprise clients.
How to prepare for a job interview at Noux Talent
✨Showcase Your Kubernetes Expertise
Be prepared to discuss your experience with Kubernetes in detail. Highlight specific projects where you've implemented or managed Kubernetes deployments, and be ready to explain the challenges you faced and how you overcame them.
✨Demonstrate Customer-Facing Skills
Since this role involves direct interaction with enterprise clients, share examples of how you've successfully supported customers in the past. Emphasize your communication skills and your ability to guide clients through technical processes.
✨Prepare for Technical Problem-Solving
Expect to tackle complex technical issues during the interview. Brush up on your troubleshooting skills and be ready to walk through your thought process when diagnosing and resolving infrastructure problems.
✨Align with Company Values
Research the company's mission and values, especially their commitment to diversity and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to a collaborative team environment.
