Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer and supplier enquiries, returns, and warranty processes.
- Company: Join a dynamic recruitment agency with over 20 years of experience.
- Benefits: Gain valuable experience in customer service and stock control.
- Why this job: Be the key to delivering high-quality customer experiences and resolving issues.
- Qualifications: Strong communication skills and a proactive attitude.
- Other info: Opportunity for growth in a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive Customer Service & Supplier Returns to manage customer and supplier enquiries, returns, and warranty processes. This role plays a key part in delivering a high-quality customer experience while ensuring efficient return and stock control processes.
Key Responsibilities
- Handle customer enquiries via JIRA and email, ensuring timely and professional responses.
- Process customer returns and RMA requests in line with SLAs and internal procedures.
- Manage onsite, advanced, and supplier warranty cases through to resolution.
- Investigate and resolve customer issues and complaints effectively.
- Coordinate product returns, exchanges, and cross-shipments with suppliers.
- Maintain accurate stock and returns records within Sage X3.
- Monitor faulty stock, ensuring correct labelling, tracking, and timely return.
- Work closely with internal teams including Finance, RMA, Technical Support, and Engineering.
- Support continuous improvement through customer feedback and process adherence.
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily.
Customer Service - Supplier Returns in Watford employer: Nouvo Recruitment
Contact Detail:
Nouvo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Supplier Returns in Watford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll be when it counts.
✨Tip Number 3
Don’t forget to ask questions during the interview! It shows you're engaged and interested. Think about what you want to know about the team dynamics or how they handle customer feedback—this can really set you apart.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your professionalism and appreciation for their time!
We think you need these skills to ace Customer Service - Supplier Returns in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and returns management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Problem-Solving Skills: In this role, you'll need to handle enquiries and resolve issues effectively. Use examples from your past experiences to demonstrate how you've tackled challenges and improved processes. We love a proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Good luck!
How to prepare for a job interview at Nouvo Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Customer Service & Supplier Returns role. Familiarise yourself with handling customer enquiries, processing returns, and managing warranty cases. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customer complaints or manage supplier returns. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Showcase Your Team Spirit
This role involves working closely with various internal teams. Be prepared to discuss examples of how you've collaborated with others in previous roles. Highlighting your teamwork skills will demonstrate that you can effectively coordinate with Finance, Technical Support, and Engineering.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s processes or how they handle customer feedback. This shows your enthusiasm for the role and gives you a chance to learn more about their approach to customer service and continuous improvement.
