At a Glance
- Tasks: Manage product listings, provide customer support, and coordinate with delivery partners.
- Company: Established client with a focus on ecommerce and customer service.
- Benefits: Temp to perm role with opportunities for growth and development.
- Why this job: Join a dynamic team and gain hands-on experience in ecommerce.
- Qualifications: Experience in ecommerce or customer service preferred; strong communication skills required.
- Other info: Fast-paced environment with a chance to learn and grow your career.
The predicted salary is between 24000 - 36000 Β£ per year.
Our well established client is looking for a hands-on Website & Customer Service Administrator to support day-to-day operations across multiple online sales platforms. This is a varied role combining product listing management, customer service, and coordination with delivery partners. This is a temp to perm role.
Key Responsibilities
- Product Listings & Ecommerce
- Create, update, and maintain product listings across platforms including Amazon, eBay, Temu, and other marketplaces
- Ensure product information is accurate, well presented, and kept up to date
- Monitor listing performance and flag any issues impacting sales
- Support new product onboarding and catalogue management
- Customer Service
- Handle inbound customer enquiries via phone, email, and marketplace messaging systems
- Resolve customer queries relating to orders, returns, delivery issues, and product information
- Maintain a professional, helpful, and customer-focused approach at all times
- Escalate complex issues when required
- Courier & Delivery Coordination
- Liaise with delivery partners such as Evri, DPD, Royal Mail, Yodel, and others
- Track shipments and assist in resolving delivery issues or claims
- Support clear communication between warehouse teams, customers, and carriers
Skills & Experience
- Previous experience in ecommerce, customer service, or administration (preferred)
- Familiarity with online marketplaces such as Amazon or eBay (beneficial)
- Strong attention to detail
- Confident written and verbal communication skills
- Comfortable using multiple systems and learning new platforms
- Well organised with the ability to prioritise workload
How to Apply: Please apply with your CV. Suitable candidates will be contacted for further information.
Website Administrator in Bletchley employer: Nouvo Recruitment
Contact Detail:
Nouvo Recruitment Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Website Administrator in Bletchley
β¨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues who might know about openings in ecommerce or customer service. A personal connection can often get your foot in the door faster than a CV alone.
β¨Tip Number 2
Donβt just sit back after applying! Follow up with a quick email or message to express your enthusiasm for the role. It shows you're proactive and genuinely interested in the position.
β¨Tip Number 3
Prepare for interviews by researching common questions related to ecommerce and customer service. Practise your answers, focusing on how your skills match the job description. Confidence is key!
β¨Tip Number 4
Keep an eye on our website for new roles that pop up daily. The perfect opportunity could be just around the corner, so stay engaged and ready to apply!
We think you need these skills to ace Website Administrator in Bletchley
Some tips for your application π«‘
Tailor Your CV: Make sure your CV is tailored to the Website Administrator role. Highlight any relevant experience in ecommerce, customer service, or administration that matches the job description. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your confident written and verbal communication skills. Use clear and concise language in your application to show us you can handle customer queries like a pro.
Highlight Attention to Detail: Attention to detail is key in this role, especially when managing product listings. Make sure to mention any experiences where you've had to be meticulous, whether itβs in previous jobs or projects. We love candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. Itβs super easy, and youβll be able to keep an eye on new roles as they come up. Plus, weβre always updating our listings, so donβt miss out!
How to prepare for a job interview at Nouvo Recruitment
β¨Know Your Platforms
Familiarise yourself with the online marketplaces mentioned in the job description, like Amazon and eBay. Understand how product listings work and be ready to discuss any experience you have with these platforms during the interview.
β¨Customer Service Mindset
Prepare examples of how you've handled customer queries or complaints in the past. Show that you can maintain a professional and helpful approach, even when faced with challenging situations. This will demonstrate your suitability for the customer service aspect of the role.
β¨Attention to Detail is Key
Since the role involves managing product listings and ensuring accuracy, be ready to talk about how you ensure attention to detail in your work. You might want to mention specific tools or methods you use to keep track of information and avoid errors.
β¨Communication Skills Matter
Practice your verbal and written communication skills before the interview. Be prepared to explain how you would communicate with delivery partners and customers effectively. Clear communication is crucial in this role, so showcasing your skills here will be beneficial.