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For Companies At a Glance
- Tasks: Manage product listings and provide top-notch customer service across online platforms.
- Company: Established client with a focus on ecommerce and customer satisfaction.
- Benefits: Temp to perm role with opportunities for growth and skill development.
- Why this job: Join a dynamic team and make a real impact in the ecommerce space.
- Qualifications: Experience in ecommerce or customer service is preferred; strong communication skills are a must.
- Other info: Fast-paced environment with a chance to learn and grow your career.
The predicted salary is between 24000 - 36000 £ per year.
Our well established client is looking for a hands-on Website & Customer Service Administrator to support day-to-day operations across multiple online sales platforms. This is a varied role combining product listing management, customer service, and coordination with delivery partners. This is a temp to perm role.
Key Responsibilities
- Product Listings & Ecommerce
- Create, update, and maintain product listings across platforms including Amazon, eBay, Temu, and other marketplaces
- Ensure product information is accurate, well presented, and kept up to date
- Monitor listing performance and flag any issues impacting sales
- Support new product onboarding and catalogue management
- Handle inbound customer enquiries via phone, email, and marketplace messaging systems
- Resolve customer queries relating to orders, returns, delivery issues, and product information
- Maintain a professional, helpful, and customer-focused approach at all times
- Escalate complex issues when required
- Liaise with delivery partners such as Evri, DPD, Royal Mail, Yodel, and others
- Track shipments and assist in resolving delivery issues or claims
- Support clear communication between warehouse teams, customers, and carriers
Skills & Experience
- Previous experience in ecommerce, customer service, or administration (preferred)
- Familiarity with online marketplaces such as Amazon or eBay (beneficial)
- Strong attention to detail
- Confident written and verbal communication skills
- Comfortable using multiple systems and learning new platforms
- Well organised with the ability to prioritise workload
How to Apply
Please apply with your CV. Suitable candidates will be contacted for further information. Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily.
Locations
Website Administrator in Bletchley, Milton Keynes employer: Nouvo Recruitment
Contact Detail:
Nouvo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Website Administrator in Bletchley, Milton Keynes
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, join relevant groups on social media, and attend local events. You never know who might have a lead on that perfect Website Administrator role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions related to ecommerce and customer service, so you can showcase your skills confidently.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website that highlights your experience with product listings and customer service. This will give you an edge and demonstrate your hands-on abilities.
✨Tip Number 4
Don’t forget to check our website regularly! We update our job listings daily, and applying directly through us can give you a better chance of landing that temp to perm role. Keep your eyes peeled!
We think you need these skills to ace Website Administrator in Bletchley, Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Website Administrator role. Highlight any relevant experience in ecommerce, customer service, or administration that matches the job description. We want to see how your skills fit with what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to show us you can handle customer queries like a pro.
Highlight Your Attention to Detail: Attention to detail is key in this role, especially when managing product listings. Make sure to mention any experiences where you've had to be meticulous, whether it’s in previous jobs or projects. We love candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, keep an eye on our site for new roles that might interest you!
How to prepare for a job interview at Nouvo Recruitment
✨Know Your Platforms
Familiarise yourself with the online marketplaces mentioned in the job description, like Amazon and eBay. Understand how product listings work and be ready to discuss any experience you have with these platforms during the interview.
✨Customer Service Mindset
Prepare to showcase your customer service skills. Think of examples where you've successfully resolved customer queries or handled difficult situations. This role is all about maintaining a professional and helpful approach, so be ready to demonstrate that.
✨Attention to Detail is Key
Since the role involves managing product listings and ensuring accuracy, highlight your attention to detail. Bring up specific instances where your meticulousness has positively impacted your previous work, especially in ecommerce or administration.
✨Communication Skills Matter
Practice articulating your thoughts clearly and confidently. You’ll need to communicate effectively with customers and delivery partners, so consider doing mock interviews or speaking exercises to boost your verbal communication skills.
