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- Tasks: Process orders and maintain customer communication for a seamless delivery experience.
- Company: Join an award-winning organisation known for fantastic training and career growth.
- Benefits: Enjoy opportunities for development and a supportive work culture.
- Why this job: Be part of a dynamic team focused on delivering exceptional customer experiences.
- Qualifications: Strong communication skills and attention to detail are essential; Sage X3 experience is a plus.
- Other info: Great potential for career progression in a rapidly growing department.
The predicted salary is between 24000 - 36000 £ per year.
Our client is an award-winning organisation who offer fantastic training and career development. This organisation has grown massively in recent years and continues to do so.
The key responsibility of the Sales Support Administrator is to process orders and maintain strong communication with customers to ensure they are updated throughout the order timeline up until delivery. The motivation within this role is to provide the best customer experience.
Key Responsibilities:
- Checking that all orders are correct and ready to ship on the system, prepare/check any additional documents before shipping.
- Liaising with Purchasing to order stock and manage expectations with regards to lead times for outstanding stock.
- Maintaining stock ETAs to ensure customer delivery date expectations are met.
- Checking through invoices received.
- Working out shipping costs with logistics team.
- Building relationships with specific customers and keeping in regular contact to keep them updated with their orders.
- Conducting weekly meetings with UK Sales representatives to update them on their customers’ orders.
- Sending pre-payment links to customers who aren’t set up with a credit account.
- Processing direct shipment orders.
- Assisting with travel arrangements for meetings/events.
- Communicating with accounts to override orders, credit account approval and leasing deal approvals.
- Ensuring customer accounts are being dealt with efficiently and proactively.
Skills and Tasks:
- The right candidate for this role is somebody who enjoys administrative tasks, problem solving and has strong communication skills.
- Attention to detail and being organised are critical skills needed to excel in this role.
- Prior experience using Sage X3 preferred, however not compulsory.
- There is a lot of room to grow in this department so individuals who want to progress by focusing on their development and ensuring their strengths.
Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily.
Nouvo Recruitment London wishes you the best of luck in your job search.
Nouvo Recruitment London Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Sales Support Administrator employer: Nouvo Recruitment (London) Ltd
Contact Detail:
Nouvo Recruitment (London) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Familiarise yourself with the order processing systems commonly used in sales support roles, such as Sage X3. Even if you haven't used it before, understanding its functionalities can give you an edge during discussions.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've successfully managed customer relationships in previous roles. This will demonstrate your ability to keep customers updated and satisfied.
✨Tip Number 3
Showcase your organisational skills by discussing any tools or methods you use to manage tasks and deadlines. Being able to illustrate your attention to detail will resonate well with the hiring team.
✨Tip Number 4
Research the company’s growth and values to align your conversation with their goals. This will not only show your interest but also help you articulate how you can contribute to their continued success.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Support Administrator role. Emphasise your administrative abilities, problem-solving skills, and any experience in customer communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills can contribute to providing an excellent customer experience, as outlined in the job description.
Highlight Attention to Detail: In your application, provide examples that demonstrate your attention to detail and organisational skills. This could include past experiences where you successfully managed multiple tasks or ensured accuracy in order processing.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your continued interest in the position and can help keep your application top of mind.
How to prepare for a job interview at Nouvo Recruitment (London) Ltd
✨Showcase Your Communication Skills
As a Sales Support Administrator, strong communication is key. Be prepared to discuss how you've effectively communicated with customers in the past, and share examples of how you kept them updated throughout a process.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. During the interview, highlight your organisational skills and provide examples of how you've ensured accuracy in your previous work, especially when processing orders or managing stock.
✨Familiarise Yourself with Sage X3
While prior experience with Sage X3 isn't compulsory, having a basic understanding of it can set you apart. Do some research on the software and be ready to discuss how you would approach learning it quickly if needed.
✨Express Your Desire for Growth
The organisation values career development. Make sure to convey your enthusiasm for personal growth and how you plan to develop your skills within the company. Share any relevant experiences where you've taken initiative to learn or improve.
