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For Companies At a Glance
- Tasks: Provide front-line IT support, troubleshoot issues, and assist users with tech queries.
- Company: Join Nouvo Recruitment, a trusted agency with 20 years of experience in connecting talent with opportunities.
- Benefits: Enjoy a full-time role with a negotiable salary and the chance to grow your tech skills.
- Why this job: Be the go-to tech hero, solve problems, and make a real impact in a supportive environment.
- Qualifications: Previous helpdesk experience and a basic understanding of IT systems are essential.
- Other info: This is a permanent position based in Luton, starting ASAP.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
1st Line Support Technician
Location: Luton
Type: Full-time | Permanent
Salary: Negotiable
Start Date: ASAP
Are you passionate about technology and love helping people solve problems? We're looking for a friendly and motivated 1st Line Support Technician to be the first point of contact for IT queries within our organisation.
About the Role:
As a 1st Line Support Technician, you’ll provide front-line technical support to end-users across the business. You’ll be troubleshooting hardware and software issues, escalating complex problems, and ensuring smooth day-to-day IT operations.
Key Responsibilities:
- Respond to incoming IT support tickets via phone, email, and service desk system
- Diagnose and resolve basic hardware, software, and network issues
- Escalate unresolved issues to 2nd/3rd line support as needed
- Set up and configure new user accounts and devices
- Maintain accurate documentation of issues and solutions
- Deliver excellent customer service and communicate clearly with non-technical users
Requirements:
- Previous experience in a 1st line support or helpdesk role (essential)
- Basic understanding of Windows OS, Microsoft Office, and network fundamentals
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- A genuine interest in IT and willingness to learn
Due to the very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) wishes you the best of luck in your job search.
Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
1st Line Support employer: Nouvo Recruitment (London) Ltd
Contact Detail:
Nouvo Recruitment (London) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Being able to discuss specific problems you've solved in the past can really impress during the interview.
✨Tip Number 2
Brush up on your communication skills. As a 1st Line Support Technician, you'll need to explain technical concepts to non-technical users, so practice simplifying your language.
✨Tip Number 3
Show your enthusiasm for technology. Share any personal projects or experiences that demonstrate your passion for IT, as this can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st line support or helpdesk roles. Emphasise your technical skills, particularly with Windows OS and Microsoft Office, as well as your problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to providing excellent customer service. Mention specific examples of how you've successfully resolved IT issues in the past.
Highlight Communication Skills: Since the role requires clear communication with non-technical users, ensure you demonstrate your interpersonal skills in your application. Use examples that illustrate your ability to explain technical concepts in an understandable way.
Follow Application Instructions: Carefully read the job description and follow any specific application instructions provided. This shows attention to detail and respect for the employer's process, which is crucial for a support role.
How to prepare for a job interview at Nouvo Recruitment (London) Ltd
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've helped others with tech issues in the past, as this role is all about providing support and solving problems.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've diagnosed and resolved technical issues. Highlight your thought process and the steps you took to find a solution, as this will showcase your analytical skills.
✨Communicate Clearly
Since you'll be dealing with non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on clear and concise communication to demonstrate your ability to connect with users effectively.
✨Familiarise Yourself with Common Issues
Brush up on common hardware and software problems that 1st Line Support Technicians typically encounter. Being able to discuss these issues and potential solutions will show your preparedness and understanding of the role.
