Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide front-line IT support, troubleshoot issues, and assist users with tech queries.
- Company: Join Nouvo Recruitment, a trusted agency with 20 years of experience in connecting talent with opportunities.
- Benefits: Enjoy a full-time role with a negotiable salary and the chance to grow your tech skills.
- Why this job: Be part of a dynamic team, solve real problems, and make a difference in people's tech experiences.
- Qualifications: Previous helpdesk experience and a basic understanding of IT systems are essential.
- Other info: This is a permanent position based in Elstree, starting ASAP.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
1st Line Technician
Borehamwood
£24,000k pa – £25,000k pa
Nouvo Recruitment are working with a local organisation who are looking for an experienced individual to join their IT Department.
The successful candidate will be responsible for:
- To provide 1stline technical support queries professionally and efficiently
- To work effectively and productively with 1st line support
- To take ownership of user problems, perform technical diagnosis and fix the issue either remotely or arrange a site visit.
- To log all calls on the tickets logging system and maintain full documentation
- To maintain user security on all systems
- Ensures that internal SLA’s and ITIL processes are followed
- Maintain a knowledge base of any software or hardware problems detected
- To arrange for external support visit where problems cannot be resolved remotely
- Manage the 1st line support team
To be successful as 1st line Technician you’ll need:
- Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7/10/XP)
- Networking Experience (LAN, WAN & Wi-Fi)
- Experience using and troubleshooting Libra & MS Office Suite ( &2013)
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing & delegation)
- Knowledge of Active Directory & Exchange Server
- Understanding of Printers Setup & Maintenance
- Understanding of PC hardware set-up /configuration and TCP/IP networking skills
- Excellent telephone manner and face to face communication skills
- Exposure to MS SQL server and power-shell would be beneficial
- IT related degree would be beneficial, but is not essential
Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.
Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
1st Line Support employer: Nouvo Recruitment (London) Ltd
Contact Detail:
Nouvo Recruitment (London) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Being able to discuss specific problems you've solved in the past can really impress during an interview.
✨Tip Number 2
Brush up on your communication skills. As a 1st Line Support Technician, you'll need to explain technical concepts to non-technical users, so practice simplifying your language.
✨Tip Number 3
Show your enthusiasm for technology! Share any personal projects or experiences that demonstrate your passion for IT, as this can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of StudySmarter. They can provide insights into the company culture and what they look for in a candidate, which can be invaluable during your application process.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st line support or helpdesk roles. Emphasise your technical skills, particularly with Windows OS and Microsoft Office, as well as your problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to providing excellent customer service. Mention specific examples of how you've successfully resolved IT issues in the past.
Highlight Communication Skills: Since the role requires clear communication with non-technical users, ensure you demonstrate your interpersonal skills in your application. Use examples that illustrate your ability to explain technical concepts in an understandable way.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Nouvo Recruitment (London) Ltd
✨Show Your Passion for Technology
Make sure to express your genuine interest in IT during the interview. Share any personal projects or experiences that highlight your enthusiasm for technology and problem-solving.
✨Demonstrate Your Communication Skills
As a 1st Line Support Technician, you'll be dealing with non-technical users. Practice explaining technical concepts in simple terms, and be ready to showcase your excellent communication skills during the interview.
✨Prepare for Common Technical Questions
Brush up on your knowledge of Windows OS, Microsoft Office, and basic networking fundamentals. Be prepared to answer questions related to troubleshooting common hardware and software issues.
✨Highlight Your Problem-Solving Abilities
Think of examples from your previous experience where you successfully resolved IT issues. Be ready to discuss your thought process and how you approach problem-solving in a support role.
