At a Glance
- Tasks: Be the first voice clients hear and support their journey to better mental health.
- Company: Join Nouvita Healthcare, a compassionate provider of mental health services.
- Benefits: Flexible hours, competitive salary, training, and career progression.
- Other info: Join a supportive team dedicated to improving mental health outcomes.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong admin skills, compassion, and a valid driving licence required.
The predicted salary is between 26010 - 31790 £ per year.
Location: Nouvita Head Office, Hatfield
Hours: Mondays and Fridays – flexible working hours available
Salary: £27,000 (depending on experience) + Benefits
Requirements: Access to a car & valid driving licence
Join us as a Talking Therapies & Outpatient Administrator. We’re looking for a proactive and compassionate Administrator to become the vital link between our Talking Therapies and Outpatient Services and the people who need them most. This isn’t just an admin job; it’s your chance to be the first voice clients hear when they reach out for help, and a key part of a growing mental health team making real impact every day.
Why this role matters: You’ll help people take the first step toward better mental health, while ensuring therapists and psychiatrists have everything they need to deliver exceptional care.
What You’ll Do:
- You will be responsible for patient administration within our team of therapists, a vital and rewarding position, as our administrative staff are the first point of contact for people seeking support with their emotional wellbeing.
- You will play a central role in streamlining the delivery of treatment and helping reduce waiting times for our clients.
- You will liaise with patients, GPs, therapists, psychiatrists and external agencies, joining a compassionate and supportive team.
- This post would suit someone passionate about making a real difference through administrative work or looking to gain experience towards a career in psychological therapies.
- You will be part of building a collaborative team that values wellbeing, professional development, and excellence in patient care whilst delivering positive outcomes for the residents of Hertfordshire.
Duties:
- Greeting clients with warmth and professionalism - over the phone and in writing
- Supporting therapists, and service lead with top-tier admin support
- Managing referrals and enquiries with sensitivity and care
- Maintaining records, schedules, and waiting lists with precision and confidentiality
- Liaising with GPs, external agencies, and clients to ensure smooth access to services
- Managing diaries and coordinating appointments seamlessly
- Assisting with audits and data collection to improve care and meet national standards
- Providing flexible support across departments as the service evolves
Essential Experience:
- Strong admin experience and excellent organisational skills
- Drivers Licence and access to a car
- Confidence using Microsoft Office and digital tools
- A compassionate, professional telephone manner
- Attention to detail and the ability to juggle priorities independently
- Clear and confident communication - written and verbal
- Experience of dealing with the general public
- Commitment to confidentiality and ongoing professional growth
- Comfortable with IT systems and data entry
Desirable Experience:
- Experience in healthcare, mental health, or counselling environments
- Understanding of Talking Therapies or IAPT services
- Previous NHS or medical admin experience
Who You Are:
- Empathetic and approachable
- Eager to learn and grow - we’ll support you all the way
- Methodical, self-motivated, and reliable
- A team player who thrives in a supportive environment
- Ready to make a real difference every day
What we can offer you:
- Fully funded training and qualifications
- Genuine career progression within a growing organisation
- Full induction and ongoing support from an experienced management team
- Pension scheme
- Blue Light Card
- Refer-a-friend bonus (up to £1,000)
- Employee Assistance Programme
- Free Parking
- Birthday leave following one years’ service
- Long service awards recognition
Ready to grow in a role where every detail matters? Unfortunately, we are unable to offer sponsorships. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
About Us: Nouvita Healthcare is an established provider of specialist health and social care services across Hertfordshire, Cambridgeshire, Bedfordshire and Surrey. We are dedicated to delivering high-quality, patient-centred mental health support and therapeutic services in hospital, residential and now in outpatient settings. Our focus is on empowering recovery and improving outcomes through effective, compassionate care. At Nouvita, we value continuous improvement and foster an environment where all staff have a voice and can develop their careers. We are committed to:
- Delivering high-quality mental health services
- Maintaining excellent clinical governance and patient outcomes
- Supporting staff development and wellbeing
- Promoting equality, inclusion, and diversity in everything we do
Nouvita Healthcare is proud to be an equal opportunity workplace. We are a Disability Confident employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request to: recruitment@nouvita.co.uk
Talking Therapies and Outpatient Administrator - Part Time in Hatfield employer: Nouvita Healthcare
Nouvita Healthcare is an exceptional employer, offering a supportive and collaborative work environment at Baldock Manor Hospital. With a strong commitment to employee development, we provide extensive training and career progression opportunities, ensuring that our team members can thrive in their roles while making a meaningful impact in mental health care. Join us to be part of a growing organisation dedicated to delivering high-quality, person-centred interventions.
StudySmarter Expert Advice🤫
We think this is how you could land Talking Therapies and Outpatient Administrator - Part Time in Hatfield
✨Get Involved in Local Mental Health Initiatives
Join local mental health organisations and initiatives to immerse yourself in the community. Volunteering at workshops or support groups can not only boost your experience but also help you make valuable connections that might lead to part-time roles. It’s all about getting your name out there!
✨Attend Networking Events and Workshops
Keep an eye on workshops and networking events specifically for therapy and counselling professionals. These gatherings are prime opportunities to meet potential employers, hear about job openings, and engage in meaningful conversations with industry peers. Who knows who you might bump into!
✨Showcase Your Skills Online
Create a professional online presence highlighting your counselling approach and experiences. Consider starting a blog or sharing insights on social media about therapy methods. This can attract attention from local companies like Nouvita Healthcare who are looking for someone like you for their part-time needs.
✨Directly Approach Local Clinics
Don't be shy about reaching out directly to clinics or counselling practices in your area. Many part-time roles are filled without ever being advertised. A friendly email introducing yourself and expressing interest in potential opportunities at Nouvita Healthcare can sometimes lead to the job you’ve been dreaming of!
We think you need these skills to ace Talking Therapies and Outpatient Administrator - Part Time in Hatfield
Some tips for your application 🫡
Show Your Compassionate Side:In the therapy and counselling professions, it's crucial to convey your empathy and understanding in your application. Your CV should highlight any relevant volunteer work or experience in helping roles. Let’s face it, potential employers want to see that you can connect with clients, so showcase those soft skills front and centre!
Include Your Credentials:For a part-time role in therapy or counselling, it’s essential to demonstrate your qualifications. Make sure to include any degrees, certifications, or workshops that are relevant to the position. If you’ve completed specific training in mental health or counselling techniques, don’t skip those; they can set you apart from others.
Craft a Genuine Cover Letter:Your cover letter is the perfect place to express your interest in working part-time and highlight your passion for helping others. Talk about why you’re drawn to Nouvita Healthcare and how the part-time role fits into your career path. We're looking for a genuine connection, so let your personality shine through!
Availability Matters:Since this is a part-time role, clearly outline your availability in your application. Be honest about the hours you can commit, and consider mentioning if you have any flexibility. This helps Nouvita Healthcare see how you can fit into their schedule and be a valuable addition to the team!
How to prepare for a job interview at Nouvita Healthcare
✨Know Your Theoretical Frameworks
It's crucial for us to brush up on the therapy techniques and theoretical frameworks relevant to this field. Be prepared to discuss how you apply them in practice—think about specific case studies from your training that highlight your approach. This not only shows your understanding but also helps you connect with your potential clients at Nouvita Healthcare.
✨Practice Your Active Listening Skills
Since we're diving into therapy and counselling, active listening is our bread and butter. You might face role-play scenarios during the interview, so make sure to showcase your ability to listen and respond empathetically. Demonstrating this skill can make all the difference in how we're perceived as future therapists.
✨Highlight Your Flexibility With Clients
In a part-time role, we often deal with a diverse client base, so it’s important to showcase our adaptability. Be ready to discuss how you can tailor your therapeutic approach to fit different client needs. Sharing any past experiences—whether from internships or coursework—will provide great insights to Nouvita Healthcare about your versatility.
✨Prepare Your Questions on Working with Diverse Populations
Part-time roles can sometimes mean working with a variety of clients from different backgrounds. Think of specific questions to ask about how Nouvita Healthcare supports inclusivity and handles diverse cases. This not only highlights your interest but also shows that you’ve thought ahead about client dynamics and your role within them.
