At a Glance
- Tasks: Lead and support a team while providing high-quality secretarial and administrative support.
- Company: Join Nouvita Healthcare, a growing provider focused on personalised care.
- Benefits: Enjoy competitive pay, healthcare cover, birthday leave, and ongoing training.
- Other info: Dynamic workplace with a focus on psychology-led treatments and a vibrant team culture.
- Why this job: Make a real difference in patients' lives while developing your career in a supportive environment.
- Qualifications: Experience as a Medical Secretary and strong organisational skills required.
The predicted salary is between 28800 - 35200 £ per year.
About The Role
Are you an experienced medical secretary ready to take the lead?
Baldock Manor is our specialist psychiatric hospital, where our clinical teams support people through some of the most difficult periods of their lives.
This is a step up for someone who already knows the job inside out – as well as supporting your own Consultant and ward, you will supervise our Medical Secretary, set the standard for how the office runs, and step in to cover our Mental Health Act Manager and Senior Administrator when needed.
It is a varied, fast-moving role with genuine scope to shape how things are done, and where your accuracy and discretion make a real difference to patients.
If you are the person colleagues turn to when something has to be right, we would love to hear from you!
The Senior Medical Secretary provides a smooth, efficient and high quality secretarial and hands-on administrative support function to an assigned Clinician and Ward, while supervising and overseeing the work of the Medical Secretary.
What you will do
- Provide supervision for the Medical Secretary, overseeing their workload and supporting their development.
- Represent medical staff by screening incoming telephone calls, recording and transmitting messages, scheduling appointments, and arranging referrals to other healthcare providers, including consultations, tests and scans.
- Take minutes during meetings, HR investigations and clinical governance.
- Support the Consultant’s clinical time by maintaining calendars and diaries and scheduling appointments, consultations and professional meetings.
- Prepare medical reports and summaries, patient histories, manuscripts and correspondence.
- Provide historical reference by developing and using filing and retrieval systems, maintaining patient records and recording meeting discussions.
- Maintain patient confidence and protect operations by keeping information confidential.
- Liaise and maintain close working relationships with other secretaries and administrative staff, and cover leave for other secretaries when necessary.
- Provide cover for the Mental Health Act Manager and Senior Administrator when needed.
- Provide front of house cover when needed.
- Maintain the office supplies inventory by checking stock, anticipating needs, placing and expediting purchase orders and verifying receipt.
- Prioritise and efficiently organise your own workload to ensure all tasks are completed in a timely manner, and oversee the workload of the Medical Secretary.
- Support the processing and recording of information for regular audits.
- Maintain patient and staff confidentiality in accordance with GDPR guidelines.
- Maintain quality results by following and enforcing standards.
Essential Skills & Knowledge
- Previous experience as a Medical Secretary or Ward Administrator
- Experience of supervising, mentoring or overseeing the work of a colleague
- Experience of working within an office environment
- Fully IT literate, particularly with Microsoft Office programs and database systems
- Touch typing skills
- Experience in accurate minute-taking
- Ability to work both independently and as part of a team
- Ability to keep calm under pressure
- Excellent verbal and written communication skills
- Excellent organisational, interpersonal and time management skills
- Able to prioritise workload and manage competing demands
Desirable
- Previous experience of working within the mental health sector
- Knowledge of the Mental Health Act and associated administrative processes
- Medical Secretary or administrative qualification – e. g. AMSPAR, NVQ
- Knowledge of medical/mental health terminology and health information practices
- Experience of collating information for auditing
Benefits
Join us and you will be well looked after.
We invest in our people with ongoing training and development, and back that up with a benefits package designed to make life a little easier – from healthcare cover and extra leave on your birthday to free parking on site.
- Bupa Cash Plan Health Scheme
- Company Pension scheme
- Up to 28 days annual leave including bank holidays
- Cycle2Work Scheme
- Blue Light Discount Card eligibility
- Free Parking
- On-going training
- ‘Refer a Friend’ scheme
- Birthday leave following one years employment
- Free hot drinks
- Employee Assistance Programme
Hours
- 9am to 5pm, Monday to Friday
- IND1
About Us
Baldock Manor is rated Good by the CQC, whose most recent report specifically recognised the contribution of our Therapies team.
The hospital comprises two older adult acute inpatient wards (male and female), with an accredited female PICU currently dormant and offering real potential for redevelopment which is an unusual service development opportunity for a psychologist building their career.
Nouvita Healthcare is a growing healthcare provider, made up of a hospital, nursing & residential care homes and supported living services and is on a mission to provide personalised and effective care.
What stands out in our hospital is the focus on psychology led treatments and the vibrant and inclusive multi-disciplinary team, as well as a collegiate atmosphere which makes working here enjoyable even on the busy days!
Nouvita Healthcare is proud to be an equal opportunity workplace.
We are a Disability Confident and Mindful employer, providing support to applicants with mental and/or physical disabilities.
If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request to: recruitment@nouvita. co. uk
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Senior Medical Secretary in Baldock employer: Nouvita Healthcare Ltd.
Eltisley Manor, as part of Nouvita Healthcare Ltd, is an exceptional employer that prioritises person-centred care and the professional growth of its staff. With a supportive work culture that values dignity and respect for residents, employees benefit from comprehensive training opportunities and a collaborative environment that fosters leadership skills. Located in a serene setting, this role offers the chance to make a meaningful impact on the lives of residents while advancing your career in healthcare.
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We think this is how you could land Senior Medical Secretary in Baldock
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We think you need these skills to ace Senior Medical Secretary in Baldock
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Nouvita Healthcare Ltd..
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Nouvita Healthcare Ltd..
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Nouvita Healthcare Ltd.. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Nouvita Healthcare Ltd.. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Nouvita Healthcare Ltd.
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Nouvita Healthcare Ltd.’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
