At a Glance
- Tasks: Support clinical teams by managing diaries, reports, and patient records in a fast-paced environment.
- Company: Baldock Manor, a specialist psychiatric hospital focused on personalised care.
- Benefits: Comprehensive benefits including healthcare cover, extra birthday leave, and ongoing training.
- Other info: Join a vibrant team with opportunities for career growth in mental health.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: Experience in office environments, strong IT skills, and excellent communication abilities.
The predicted salary is between 25200 - 30800 £ per year.
About The Role
Are you an organised, calm administrator looking for a role with real purpose?
Baldock Manor is our specialist psychiatric hospital, where our clinical teams support people through some of the most difficult periods of their lives.
As Medical Secretary, you will work side by side with a Consultant and ward team as the person who keeps everything running – the diaries, the reports, the records and the referrals – so that clinicians can focus on patient care.
It is a varied, fast moving role where no two days look the same, and where your accuracy and discretion genuinely make a difference to patients.
What you will do
- Represent medical staff by screening incoming telephone calls, recording and transmitting messages, scheduling appointments, arranging referrals to other healthcare providers, scheduling appointments for consultations, tests, scans, etc.
- Take minutes during meetings, HR investigations and clinical governance.
- Maintain calendars and diaries, scheduling appointments, consultations, professional meetings.
- Produce information by transcribing dictations, preparing medical reports and summaries, patient histories, manuscripts and correspondence.
- Provide historical reference by developing and utilising filing and retrieval systems, maintaining patient records, recording meeting discussions.
- Maintains patient confidence and protect operations by keeping information confidential.
- Liaise and maintain close relationships with other secretaries and administrative staff and to cover leave for other secretaries when necessary.
- Provide front of house cover when needed.
- Maintain office supplies inventory by checking stock, anticipating needs, placing and expediting purchase orders and verifying receipt.
- To prioritise and efficiently organise own workload to ensure that all tasks are completed in a timely manner.
- To support with processing and recording of information for regular audits.
- Maintain patient and staff confidentiality in accordance with GDPR guidelines.
- Maintaining quality results by following and enforcing standards.
Essential Skills & Knowledge
- Experience of working within an office environment
- Fully IT literate, particularly with Microsoft Office programs and database systems
- Ability to work both independently and within a team
- Ability to keep calm under pressure
- Touch and audio typing skills
- Experience in accurate minute-taking
- Excellent verbal and written communication skills
- Excellent organisational/interpersonal and time management skills
- Able to work within a Team
- Able to prioritise workload and manage competing demands
Desirable
- Previous experience of working within the Mental Health Sector
- Previous experience as a Medical Secretary or Ward Administrator
- Medical Secretary or Administrative qualification – e. g. AMSPAR, NVQ
- Knowledge of medical/mental health terminology and health information practices
- Experience of collating information for auditing
Benefits
Join us and you will be well looked after.
We invest in our people with ongoing training and development, and back that up with a benefits package designed to make life a little easier – from healthcare cover and extra leave on your birthday to free parking on site.
- Bupa Cash Plan Health Scheme
- Company Pension scheme
- Up to 28 days annual leave including bank holidays
- Cycle2Work Scheme
- Blue Light Discount Card eligibility
- Free Parking
- On-going training
- ‘Refer a Friend’ scheme
- Birthday leave following one years employment
- Free hot drinks
- Employee Assistance Programme
Hours
9am to 5pm, Monday to Friday
About Us
Baldock Manor is rated Good by the CQC, whose most recent report specifically recognised the contribution of our Therapies team.
The hospital comprises two older adult acute inpatient wards (male and female), with an accredited female PICU currently dormant and offering real potential for redevelopment which is an unusual service development opportunity for a psychologist building their career.
Nouvita Healthcare is a growing healthcare provider, made up of a hospital, nursing & residential care homes and supported living services and is on a mission to provide personalised and effective care.
What stands out in our hospital is the focus on psychology led treatments and the vibrant and inclusive multi-disciplinary team, as well as a collegiate atmosphere which makes working here enjoyable even on the busy days!
Nouvita Healthcare is proud to be an equal opportunity workplace.
We are a Disability Confident and Mindful employer, providing support to applicants with mental and/or physical disabilities.
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Medical Secretary in Baldock employer: Nouvita Healthcare Ltd.
Eltisley Manor, as part of Nouvita Healthcare Ltd, is an exceptional employer that prioritises person-centred care and the professional growth of its staff. With a supportive work culture that values dignity and respect for residents, employees benefit from comprehensive training opportunities and a collaborative environment that fosters leadership skills. Located in a serene setting, this role offers the chance to make a meaningful impact on the lives of residents while advancing your career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Secretary in Baldock
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We think you need these skills to ace Medical Secretary in Baldock
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Nouvita Healthcare Ltd..
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Nouvita Healthcare Ltd..
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Nouvita Healthcare Ltd.. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Nouvita Healthcare Ltd.. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Nouvita Healthcare Ltd.
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Nouvita Healthcare Ltd.’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
