Registered Manager – Home Care – Norwich

Nouveau Care is a well-established homecare provider supporting people across Norwich and Norfolk to live independently, safely, and with dignity in their own homes. The service is committed to delivering consistently high-quality, person-centred care while maintaining strong regulatory compliance and driving continuous improvement to achieve the best possible outcomes for those it supports.

We are seeking an experienced and motivated Registered Manager to lead and oversee our care services, ensuring full compliance with CQC standards and embedding a culture of continuous improvement across the organisation. The Registered Manager will provide effective leadership to both care and office teams, oversee care packages and staff rotas, and build and maintain strong professional relationships with families, healthcare professionals, and local authorities. The role includes responsibility for delivering the service improvement plan, completing monthly audits, and ensuring high standards of care are consistently achieved and maintained.

• Ensuring ongoing compliance with Care Quality Commission requirements, safeguarding standards, and relevant legislation.
• Leading, motivating, and developing both care and administrative teams.
• Overseeing recruitment, induction, training, and performance management.
• Managing care packages, staff allocation, and rotas.
• Implementing and monitoring the service improvement plan.
• Carrying out monthly audits to maintain quality, compliance, and effective risk management.
• Liaising closely with families, healthcare professionals, and social services.
• Monitoring budgets and service performance, and producing accurate operational reports.
• Investigating complaints, safeguarding concerns, and incidents promptly and professionally.
• Supporting the safe and compliant growth of the service.

Applicants must be fully registered with the CQC and have demonstrable experience in a senior management role within domiciliary or residential care. A strong working knowledge of CQC standards, safeguarding requirements, and relevant legislation is essential, together with proven experience leading teams and managing operational performance. The role requires excellent communication, organisational, and problem-solving skills, as well as the ability to manage budgets, staff, and service delivery effectively. Experience in implementing service improvement plans and completing audits is required.

Nouveau Care offers a competitive salary and benefits package, a supportive and forward-thinking working environment, and opportunities for ongoing professional development and career progression. This role offers the chance to make a meaningful and lasting difference to the lives of people supported by the service.

This is an opportunity to join a growing, values-led organisation that places dignity, independence, and high-quality care at the heart of everything it does. You will be supported in your professional development while playing a key role in shaping and strengthening local homecare services across Norwich and Norfolk.

To apply, please submit your CV and covering letter.