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- Tasks: Coordinate a monthly laptop refresh for 2,000+ employees across multiple offices.
- Company: Join a dynamic IT team focused on innovation and efficiency.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Make a real impact by ensuring smooth tech operations for thousands of users.
- Qualifications: Experience with CMDB, Intune, and strong Excel skills required.
- Other info: Collaborative environment with a focus on data accuracy and operational excellence.
The predicted salary is between 36000 - 60000 ÂŁ per year.
A hands-on IT Service Desk Laptop Refresh Coordinator to support a recurring monthly laptop refresh program covering 2,000+ employees across multiple offices. The role requires experience working across multi-offices and regions and the ability to operate comfortably at scale rather than in a single site setting. This is a delivery support/coordination role focused on data comparison, discrepancy logging, and routing between systems and teams (CMDB, Intune, Service Desk, IT Ops), plus maintaining trackers and supporting operational throughput.
Key Responsibilities
- CMDB ↔ Intune Data Reconciliation
- Run/produce regular extracts from CMDB and Intune (or additional provided exports) and compare device-to-user assignment fields.
- Identify and log discrepancies (e.g., mismatched primary user, inactive device, duplicate records, missing serial number).
- Validate refresh list against HR leaver information to identify devices assigned to leavers or pending recovery, and flag these for exclusion.
- Create clear discrepancy tickets/records with supporting evidence and route to the correct resolver team (Service Desk / IT Ops / Asset team) for action.
- Track discrepancy tickets through to closure; chase updates, elevate aged items, and maintain a clean audit trail.
- Update trackers and/or CMDB records only after confirmation from the owning resolver team.
- Service Desk / IT Ops Coordination
- Coordinate with local/regional SD teams to obtain updates and closure confirmation on logged discrepancies.
- Maintain a simple cadence (e.g., weekly) of open discrepancy review with resolver teams.
- Refresh Cycle Support
- Support compilation of office/location volumes for device ordering and fulfilment, ensuring numbers are based on confirmed, reconciled data.
- Coordinate device ordering requests and raise orders with approved vendors, providing confirmed volumes, locations, and timing (does not negotiate commercials or contracts).
- Track order status and deliveries (ordered, shipped, delivered, staged, issued) and reflect progress accurately in refresh trackers.
- Liaise with Service Desk / IT Ops to confirm receipt of devices at offices or depots and flag delays, shortages, or mismatches against expected deliveries.
- Create and maintain Jira tickets (or equivalent) that reflect confirmed volumes, order status, delivery milestones, and locations.
- Escalate delivery risks or slippage that may impact monthly refresh targets.
- Coordinate with SD teams to ensure scheduled refresh rollouts are completed as planned.
- Data Administration & Quality Control
- Ensure version control and cleanliness of trackers (consistent statuses, no duplicates, controlled edits).
- Maintain a clear, repeatable “runbook” for the reconciliation + discrepancy workflow.
Required Skills & Experience
- Comfortable working with CMDB records (querying/searching, updating fields, following change controls).
- Familiarity with Microsoft Intune device records (finding devices, users, compliance/last check-in fields).
- Strong Excel skills (filters, lookups, conditional formatting, basic data validation).
- Experience with Jira (or similar) for logging and tracking work.
- Strong organizational skills: able to track high volumes of records and follow through to closure.
- Clear written communication (logging discrepancies so resolver teams can act quickly).
- Must have worked on a multi-office or multi-region project and be comfortable thinking and operating at scale.
Desired Outcomes
- A consistently updated discrepancy log with status, owner team, timestamps, evidence, and closure notes.
- Clean, current refresh readiness tracker aligned to monthly cycles.
- Reduced backlog of mismatches between CMDB and Intune over time.
Working Pattern / Tools
- Hybrid: London office presence as required for coordination.
IT Service desk Coordinator employer: Nous Infosystems
Contact Detail:
Nous Infosystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service desk Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Get ready for interviews by practising common questions related to IT service desk coordination. Think about your past experiences with CMDB and Intune, and how you can showcase your skills in data reconciliation and discrepancy logging.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you on their radar and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Service Desk Coordinator role. We love seeing applications directly from our site, and it helps us keep track of all the amazing talent out there!
We think you need these skills to ace IT Service desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Coordinator role. Highlight your experience with CMDB, Intune, and any multi-office projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since clear written communication is key in this role, use your application to demonstrate your ability to log discrepancies and communicate effectively. We love seeing examples of how you've done this in past roles!
Be Specific About Your Experience: When detailing your experience, be specific about your familiarity with tools like Jira and Excel. Mention any relevant projects where you’ve managed data reconciliation or coordination across teams. This helps us see your fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Nous Infosystems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CMDB and Microsoft Intune. Be ready to discuss how you've used these tools in past roles, especially in a multi-office setting. The more specific examples you can provide, the better!
✨Show Off Your Organisational Skills
This role requires strong organisational skills, so be prepared to share how you manage high volumes of records. Think about examples where you've successfully tracked discrepancies or maintained clean data. Highlight any systems or processes you've implemented to keep things running smoothly.
✨Communicate Clearly
Since you'll be logging discrepancies and coordinating with various teams, clear communication is key. Practice explaining complex issues simply and concisely. You might even want to prepare a few scenarios where you had to communicate effectively to resolve an issue.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles, particularly those involving data reconciliation or coordination across teams. Think of specific instances where you identified a problem, logged it, and worked with others to find a solution. This will show your proactive approach!