At a Glance
- Tasks: Drive customer growth by running campaigns and booking meetings with existing clients.
- Company: Join Nourish, a leading tech partner in social and health care.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and career growth opportunities.
- Other info: Remote-first team with monthly travel for collaboration and events.
- Why this job: Make a real impact in the care sector while developing your career.
- Qualifications: Experience in customer-facing roles and a passion for health and social care.
The predicted salary is between 30150 - 36850 £ per year.
Reporting To: Head of Growth Marketing – Customer Expansion
Location: Remote with monthly travel
Job Type: Full Time 37.5 hours a week
Our Purpose: A Better Life for Everyone
Nourish is not simply a technology company; we are a digital partner for the social and health care sector rooted in human connections, with the person being supported at its core. We offer a range of co-produced software solutions tailored to the unique challenges of care, while still being flexible enough to meet the specific needs of each individual service we work with. We are at an exciting stage of growth. While we are the market leader, we remain ambitious and dedicated to our mission. We continue to revolutionise the sector by investing in our platform and our incredible employees who make this impact possible.
Our Ecosystem
- Technology that impacts a million people every day: Our core products are used by over 425,000 carers to support 417,000+ individuals.
- The Nourish Partnership Programme (NPP): A sector-leading programme that manages strategic integrations with third-party systems to ensure seamless data syncing and interoperability across the care journey.
Our Culture & Values
- Making a Difference: We remember who we serve. We are passionate about making a meaningful, positive impact on the lives of carers and those we support.
- Agility: We continuously refine and adapt. There is no room for complacency here; we are driven to constantly review and improve our products and processes.
- Collective Effort: We help each other out because we know that when one person wins, we all win. It's "all hands-on deck" - everyone is in it together.
- Every Person Counts: We treat everyone as a very significant part of our community. We welcome people being their true and authentic selves and value the diverse perspectives they bring.
- Openness to Learning: We believe no question is a silly question and all insights are valuable. Mistakes are part of the improvement process; we dust ourselves off and begin again.
The Team & Role
Nourish is looking for an experienced Business Development Representative (BDR) to join our Customer Expansion team and help our existing customers get even more value from Nourish. You’ll work with care providers who already use Nourish, running campaigns on product growth and new products to uncover opportunities, grow their spend with us and book qualified meetings for our Account Managers. It’s a target-driven role, measured on activity and your monthly expansion pipeline target, with a clear development path into an Account Manager role.
Key Responsibilities
- Running expansion campaigns: Running outreach on product growth and new product campaigns, engaging existing customers on how additional Nourish products and modules can support their services.
- Hitting your expansion target: Owning and delivering your monthly target for qualified expansion meetings. You’ll track your own performance and adjust your activity to stay on target.
- Understanding your customers: Researching each customer’s services, current Nourish products, usage and growth plans so every conversation is relevant and valuable.
- Multi-channel outreach: Combining calls with email, LinkedIn and follow-up to engage customers and keep conversations moving.
- Qualifying and booking meetings: Uncovering customers’ needs, priorities and timescales, qualifying against our agreed criteria, and booking high-quality meetings for Account Managers.
- Following up expansion signals: Responding quickly to product-qualified leads (PQLs) and other signals, such as new sites, new service types or changes in product usage, within agreed response times.
- Following the playbook: Using campaign messaging, talk tracks and objection handling from marketing, and feeding back what customers tell you to help shape campaigns, messaging and product launches.
- Keeping CRM data accurate: Logging every activity, conversation and outcome in HubSpot and keeping account and contact data up to date.
- Partnering across the business: Working closely with Account Managers on handover and meeting quality, with Customer Success to understand customer health, and with campaign managers on what’s working in each campaign.
- Using AI day to day: Using AI tools for account research, personalisation and preparing for calls, as part of an AI-native Customer Expansion team.
Requirements
- Experience: Proven experience in a target-driven, customer-facing role, ideally as a BDR or SDR in B2B software, with a track record of hitting meeting or pipeline targets. Experience working with existing customers or in account management is a strong plus.
- Ambition: A clear ambition to move into an Account Manager role, and the drive to build the skills and customer relationships to get there.
- Communication: A confident, warm communicator who builds trusted relationships with customers, talks about value as well as features, and listens as much as they talk.
- Commercial curiosity: Interested in how customers use our products, able to spot opportunities to help them do more, and with a real interest in UK health and social care.
- Organisation: Able to manage your time across multiple campaigns and customers, and prioritise where you’ll have the most impact.
- Tools: Comfortable using CRM and sales tools (e.g. HubSpot, LinkedIn Sales Navigator). Hands-on use of AI tools is a strong plus.
We’re a remote-first team, with regular travel for monthly team meetings, in-office collaboration days, events and kick-offs.
Nourish Benefits
- Annual Leave: 25 days basic + Public Holidays + an extra day for your Birthday.
- Service-Related Leave: 1 extra day for each completed year of service (up to 5 additional days).
- Health & Wellbeing: Private Medical Insurance (including a personal health fund), Health & Wellbeing platform with 24/7 GP access, and an Employee Assistance Programme (EAP).
- Family & Security: Enhanced Maternity Leave, Group Life Assurance, and Pension Contribution.
- Growth & Connection: Regular career reviews, Referral Bonus schemes, and social events throughout the year.
All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check, references, and receipt of appropriate Right to Work documents. Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities, and styles.
Business Development Representative - Customer Expansion in Bournemouth employer: Nourish Care
Nourish is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in the fast-paced SaaS industry. With flexible hybrid or remote working options, employees enjoy a healthy work-life balance while engaging in meaningful projects that promote professional growth in areas like data protection and regulatory compliance. The collaborative environment encourages interaction with various departments, ensuring that every team member's contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Representative - Customer Expansion in Bournemouth
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Business Development Representative - Customer Expansion at Nourish Care, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Nourish Care. Tailor your message to explain why you’re drawn to them and how you can contribute as a Business Development Representative - Customer Expansion. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Business Development Representative - Customer Expansion in Bournemouth
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Nourish Care:When writing your cover letter, make sure to tailor your message specifically for Nourish Care. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Nourish Care
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Nourish Care that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Nourish Care that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Nourish Care’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
