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For Companies At a Glance
- Tasks: Assist customers, manage store operations, and ensure a welcoming environment.
- Company: Nouria Energy is a family-owned leader in fuel distribution and convenience stores across New England.
- Benefits: Flexible hours, supportive team culture, and opportunities for growth.
- Why this job: Join a top-rated company where your customer service skills shine and make a real impact.
- Qualifications: Must be 18+, able to lift 30 pounds, and have basic reading and arithmetic skills.
- Other info: Diversity and equal opportunity are at the heart of our hiring process.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Retail Operations Team Member at Nouria. Nouria Energy Corporation is a family-owned wholesale fuel distributor, convenience store operator, and car wash chain in New England. We operate multiple brands including Shell, Mobil, Irving, and others, with over 150 retail locations and ranked among the top convenience store chains in the country.
We are looking for friendly, hardworking individuals with a positive attitude who enjoy working with people. We value our employees and strive to provide excellent customer service, ensuring every customer feels welcomed and valued.
Position Overview
Our Sales Associates are responsible for the efficient operation of the station during their shift, contributing to store profitability and customer satisfaction. We encourage our team members to go above and beyond to deliver top-tier service daily.
Responsibilities
- Work flexible hours as needed and communicate effectively with management about store operations and any issues.
- Interact professionally and courteously with customers.
- Prepare and submit shift reports according to company guidelines.
- Must be at least 18 years old.
Customer Service
- Deliver exceptional customer experiences.
- Greet customers warmly and suggest products and specials.
- Ensure the execution of customer service programs at the store level.
Safety & Station Appearance
- Maintain a safe environment by following safety protocols and regulations.
- Manage store cleanliness and safety, report incidents, and operate equipment safely.
- Support safety and health programs and report accidents promptly.
Qualifications
- Ability to read, write, and perform basic arithmetic at an eighth-grade level.
- Ability to validate IDs for tobacco and alcohol sales as required.
- Capable of lifting up to 30 pounds and performing physical tasks.
- Remain calm and respond appropriately in emergencies.
- Work in various environments, including outdoors and coolers.
Physical Requirements
- Maintain store cleanliness and safety.
- Lift up to 50 pounds when necessary.
- Access all store areas and perform prolonged standing or sitting.
Nouria Energy is committed to diversity and equal opportunity employment.
Retail Operations Team Member employer: Nouria
Contact Detail:
Nouria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Team Member
✨Tip Number 1
Familiarise yourself with Nouria's brands and services. Understanding the specific products and promotions they offer will help you engage customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the team. Whether it's through networking or during the interview process, highlight your ability to create positive experiences for customers.
✨Tip Number 3
Be prepared to discuss how you handle challenging situations. Retail can be unpredictable, so sharing examples of how you've remained calm and resolved issues will demonstrate your suitability for the role.
✨Tip Number 4
Emphasise your flexibility and willingness to work varied hours. Since the position requires working flexible shifts, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Retail Operations Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Retail Operations Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous work experience, particularly in customer service or retail environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Nouria Energy and how your skills and experiences make you a great fit for their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Nouria
✨Show Your Customer Service Skills
As a Retail Operations Team Member, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and ensure every customer feels valued.
✨Demonstrate Flexibility
This role requires working flexible hours, so it's important to convey your willingness to adapt. Discuss any previous experiences where you had to adjust your schedule or take on different responsibilities to meet team needs.
✨Emphasise Teamwork
Nouria values teamwork, so be ready to talk about how you work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal or improve store operations.
✨Understand Safety Protocols
Safety is a key aspect of this position. Familiarise yourself with basic safety protocols relevant to retail environments. During the interview, express your commitment to maintaining a safe and clean store, and be ready to discuss how you would handle safety issues if they arise.
