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- Tasks: Assist customers with inquiries and provide top-notch service daily.
- Company: Join Nottinghamshire County Council, a leader in community support and welfare.
- Benefits: Enjoy job security, flexible hours, and a commitment to diversity and inclusion.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Guaranteed interview for disabled applicants meeting essential criteria.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Customer Service Officer role at Nottinghamshire County Council.
Competency Framework
Tier 7a
Closing Date
16 March 2025 23:55
Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.
Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation. Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Government Administration
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Customer Service Officer employer: Nottinghamshire
Contact Detail:
Nottinghamshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with Nottinghamshire County Council's values and mission. Understanding their commitment to safeguarding and promoting welfare will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully resolved issues or improved customer satisfaction, as this will showcase your skills effectively.
✨Tip Number 3
Research common challenges faced in local government customer service roles. Being able to discuss these challenges and how you would approach them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Nottinghamshire County Council if possible. They can provide valuable insights into the role and the organisation, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience or roles that demonstrate your ability to communicate effectively and handle inquiries. Use specific examples to illustrate your skills.
Show Commitment to Values: Nottinghamshire County Council values safeguarding and promoting welfare. In your application, mention any relevant experiences or training that showcase your commitment to these principles, especially in relation to vulnerable groups.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Nottinghamshire
✨Understand the Role
Make sure you thoroughly read the job description for the Customer Service Officer role. Familiarise yourself with the key responsibilities and competencies required, as this will help you tailor your answers to demonstrate how you meet their expectations.
✨Show Your Commitment to Inclusivity
Given Nottinghamshire County Council's commitment to diversity and inclusion, be prepared to discuss how you can contribute to a supportive environment. Share any experiences you have that highlight your understanding of different perspectives and your ability to work with diverse groups.
✨Prepare for Scenario Questions
Customer service roles often involve scenario-based questions. Think about past experiences where you successfully handled difficult situations or resolved customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Passion for Public Service
As this role is within a government administration context, express your enthusiasm for serving the community. Discuss why you want to work for Nottinghamshire County Council specifically and how you align with their mission to promote the welfare of children and vulnerable adults.
