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- Tasks: Be the friendly first point of contact for maintenance requests and support our busy team.
- Company: Join a leading mental health and community Trust with a focus on inclusivity.
- Benefits: Enjoy a supportive work environment, employee networks, and a focus on wellbeing.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Strong admin skills and experience with CAFM systems preferred.
- Other info: Dynamic team with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We have an exciting opportunity for a full-time Helpdesk Administrator to join our busy team in the Estates department based at Rampton Hospital. The post holder will form part of the existing Helpdesk team and will be the first point of contact for all calls received from Trust staff, external customers and contractors regarding the reporting of maintenance requirements within the Forensic settings, which can include maintenance repairs, transport, portering jobs and room bookings.
Responsibilities
- Provide a friendly and proactive service to customers requesting jobs through a variety of communication methods (email, telephone, and face to face).
- Assist with general administrative work to support the Department, including monitoring of contractors and raising purchase orders relating to their work.
- Record accurate details of all maintenance requests using the CAFM system (FSI Concept) and manage updates on issue/job progress, ensuring callers are reassured that their job will be dealt with in a timely manner and that details are correctly passed to the appropriate team for action.
Requirements
- Strong administrative skills and a customer-focused approach.
- Experience using CAFM systems (e.g., FSI Concept) for recording and tracking maintenance requests.
- Ability to handle multiple tasks, communicate effectively, and provide timely updates to stakeholders.
Interview Details
Interviews to be held on 27th and 29th October 2025.
About the Trust
TeamNottsHC comprises over 11,000 dedicated colleagues who MakeADifference every day. We deliver mental health, community health, forensic, and offender healthcare services across multiple counties and sites. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire\’s biggest employers. We offer employee networks and a focus on health and wellbeing and inclusivity.
Contacts
For further details / informal visits contact: Name: Lezley Walker
Job title: PA/Helpdesk Supervisor
Email: lezley.walker@nottshc.nhs.uk
Telephone: 07812460841
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Helpdesk Administrator employer: Nottinghamshire Healthcare NHS Foundation Trust
Contact Detail:
Nottinghamshire Healthcare NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on NottsHC. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills, especially in administration and customer service, align with what they're looking for in a Helpdesk Administrator.
✨Tip Number 3
Be ready to showcase your tech skills! Since experience with CAFM systems like FSI Concept is key, brush up on your knowledge and be prepared to discuss any relevant experience you have using similar systems.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to Lezley Walker can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience, especially with CAFM systems like FSI Concept. We want to see how your skills match the Helpdesk Administrator role!
Show Off Your Customer Service Skills: Since this role is all about providing a friendly and proactive service, don’t forget to include examples of how you've successfully handled customer queries in the past. We love seeing that customer-focused approach!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences shine through without any fluff!
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Nottinghamshire Healthcare NHS Foundation Trust
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially FSI Concept. Familiarise yourself with how to record and track maintenance requests, as this will likely come up in the interview. Being able to demonstrate your experience with these systems will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
As a Helpdesk Administrator, you'll be the first point of contact for many people. Prepare examples of how you've provided excellent customer service in the past. Think about times when you handled difficult situations or went above and beyond to help someone. This will highlight your proactive approach and ability to communicate effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios related to maintenance requests or customer interactions. Practice answering questions like, 'What would you do if a caller was upset about a delay in their request?' This will help you articulate your thought process and problem-solving skills during the interview.
✨Research the Trust and Its Values
Take some time to learn about NottsHC and its commitment to health and wellbeing, inclusivity, and making a difference. Understanding the Trust's values will not only help you align your answers but also show your genuine interest in being part of their team. It’s a great way to connect your personal values with theirs.
