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- Tasks: Join our Helpdesk team, assisting with calls, logging jobs, and providing excellent customer service.
- Company: Be part of #TeamNottsHC, a leading mental health and community Trust in the East Midlands.
- Benefits: Enjoy a supportive work environment with health initiatives and employee-led networks for diversity and inclusion.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a dynamic healthcare setting.
- Qualifications: Computer literacy and a proactive attitude are essential; no specific experience required.
- Other info: This role does not meet the criteria for a Skilled Worker visa.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a computer literate, dynamic, and motivated person to join our friendly Helpdesk/Reception team based at Highbury Hospital in Nottingham.
Role Overview
Leading a busy and driven team in the Estates and Facilities Directorate, you will serve as a Receptionist/Helpdesk operative. You will be the first point of contact for all visitors and calls received at Highbury, including logging jobs via the Concept system related to maintenance tasks, portering, domestic, linen and laundry, catering jobs, incident logging, room bookings, hospitality, and monthly reporting.
Important Notice
Please note this post does not meet the skill level required for a Skilled Worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above. However, not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining sponsorship based on the relevant skill and pay criteria here: Immigration Rules – GOV.UK.
Key Responsibilities
- Accurately raise and log off jobs using the Concept system.
- Provide a point of contact for clients for Estates and Hotel Services across the Highbury Site.
- Respond proactively to all customer enquiries, including progress chasing of work and locating patients.
- Assist in processing routine administrative and clerical work.
- Undertake customer service activities.
- Book meeting rooms and encourage hospitality bookings.
- Assist in coordinating Hotel Services across the site via telephone, email, and radio communication.
- Issue and receive keys, ID badges, and ensure suitable and appropriate access to the site is maintained.
About Us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire, including intellectual disability, mental health, community health, forensic, and offender healthcare. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and a major employer in Nottinghamshire. We host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
Employee Support & Initiatives
We offer employee-led networks promoting equality, diversity, and inclusion, environmental sustainability, health and wellbeing, and more. We prioritize colleague health and wellbeing through in-house occupational health and counselling services, supported by a dedicated team.
Environmental Commitment
The Trust is committed to reducing carbon emissions, with a dedicated Energy and Environmental team working towards compliance, improved environmental performance, and achieving our net-zero goal.
Contact
For further details or informal visits, contact:
- Name: Claire Moreland
- Job Title: Coordinator
- Email: claire.moreland@nottshc.nhs.uk
- Telephone: 01159 560811
#J-18808-Ljbffr
Help Desk Operative employer: Nottinghamshire Healthcare NHS Foundation Trust
Contact Detail:
Nottinghamshire Healthcare NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Operative
✨Tip Number 1
Familiarise yourself with the Concept system mentioned in the job description. Understanding how to log and manage jobs effectively will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your customer service skills, as you'll be the first point of contact for visitors and calls. Practising how to handle various customer enquiries can help you demonstrate your proactive approach during interviews.
✨Tip Number 3
Research the Estates and Facilities Directorate and understand their role within the Trust. Being knowledgeable about their services will show your genuine interest in the position and help you stand out.
✨Tip Number 4
Prepare to discuss your experience with administrative tasks and communication methods, such as telephone and email. Highlighting relevant examples will showcase your ability to coordinate effectively within a busy team.
We think you need these skills to ace Help Desk Operative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, administration, and any familiarity with logging systems like Concept.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Help Desk Operative role. Emphasise your computer literacy, communication skills, and any previous roles in a helpdesk or reception environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying and how you can contribute to the team. Mention specific examples of your customer service experience and your ability to handle multiple tasks efficiently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nottinghamshire Healthcare NHS Foundation Trust
✨Know the Concept System
Familiarise yourself with the Concept system mentioned in the job description. Understanding how to log and manage jobs will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer enquiries in the past. Highlight your ability to respond proactively and maintain a positive attitude, as this role heavily relies on excellent customer service.
✨Show Team Spirit
Since you'll be part of a friendly team, emphasise your ability to work collaboratively. Share experiences where you contributed to a team effort or helped colleagues, showcasing your interpersonal skills.
✨Research the Organisation
Learn about #TeamNottsHC and their commitment to health and wellbeing, diversity, and environmental sustainability. Being knowledgeable about the organisation's values will help you align your answers with their mission during the interview.
