ICT Service Delivery Manager (FTC) in Nottingham

Do you have what it takes to lead ICT Service Delivery for an emergency service? We might be the perfect match!

Nottinghamshire Fire and Rescue Service are looking for an experienced ICT Service Delivery Manager to take charge of the ICT Service portfolio, helping us to deliver safer and more efficient ICT resources to protect the communities of Nottinghamshire.

This is a key role in our ICT team which will give the post holder the responsibility for ensuring the effective, reliable, and customer-focused delivery of ICT services across the organisation. Working closely with internal teams, projects, suppliers, and stakeholders, the role ensures that technology services meet NFRS's needs and support organisational priorities. This post is positioned within the ICT management team, giving the post holder the opportunity to work with other subject matter experts to plan, manage and continuously improve the ICT service at NFRS.

The postholder will lead service delivery activities, oversee service performance, and drive continuous improvement to enhance user experience and operational resilience. They will act as a key link between ICT and service users, ensuring clear communication, strong stakeholder relationships, and high levels of customer satisfaction.

If you have the passion to put your skills towards the goal of making our communities safer then we’d love to hear from you.

Key Responsibilities

• Lead and manage the delivery of high-quality ICT services that align with NFRS’s strategies and operational requirements.
• Lead and manage the ICT Service portfolio.
• Work with the ICT management team in the development of the NFRS IT service.
• The role will also include the opportunity for the successful candidate to develop their skills and knowledge, allowing them to undertake the following responsibilities:
• Act as the principle technical expert on emergency service’s specific technology including Firelink and ESN (Emergency Services Network).
• Take on the role of Operational Communications Tactical Advisor, providing operational and tactical advice and guidance on all aspects of the use of Airwave and mobile communications.

Experience/Qualification

• Hold a degree (or have equivalent experience) and an ITIL Foundation Certificate in IT Service Management (or hold equivalent knowledge and experience).
• Experience managing budgets (£1m+) and ICT service delivery, operational support, or technical services within a medium-sized multi-site organisation.
• Confidence in leading and motivating teams, with the ability to influence and engage others at all levels.
• Experienced in compiling and presenting service improvement plans, operational reporting, service reviews and other relevant management documentation.
• Awareness of risk management, service continuity, major incident and service recovery activities.
• Familiarity with relevant legislation such as UK GDPR and the Data Protection Act 2018.
• Hold a driving license and have the ability to travel when required (reasonable adjustments can be made to accommodate disabled candidates).
• Familiarity with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and service improvement initiatives

Why NFRS?

• Agile Working – NFRS has an Agile Working Policy which gives our employees the opportunity to mix office working with working from home to help provide you with more flexibility.
• Flexibility – We are family friendly and are open to considering different working patterns which help you provide a better service to our community while supporting your home life. We also support part time working.
• Annual Leave - 27 days of annual leave plus bank holidays and a Christmas concessionary day.
• Pension – Access to a public service defined benefit pension scheme.
• Health and Wellbeing - As a Service we provide a wide range of Health and Wellbeing support to all our employees which includes access to a Bupa cashback scheme, an Employee Assistance Programme and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to an on-site gym.
• Blue Light Card – working for an emergency service you will have the ability to apply for a Blue Light Card which enables discounts on shopping and eating out.
• Development – You will have access to both formal and informal professional development opportunities which will help you advance your career.

If you feel you have the skills and experience we are looking for and want to play an integral part in keeping Nottinghamshire communities safe, then we look forward to hearing from you.

Further Information

We are proud to be an equal opportunities’ and ‘Disability Confident’ employer, and we are committed to increasing the diversity of our workforce.We welcome applications from all parts of our communities and particularly those who are currently under-represented in our workforce. We are also proud of being recognised as a ‘Gold’ employer for our Armed Forces Covenant commitments.

NFRS is committed to the safeguarding and protection of children, young people and adults at risk of abuse and or neglect and operates a safer recruitment process.

The successful candidate will be subject to a Standard Disclosure and Barring Service check, a Police Vetting check and a National Security Check (SC) Clearance. Applicants must have been a resident in the UK for the last 5 years to be eligible for Security Check.

Please note that CVs will not be accepted in place of application forms.

Interview date: Thursday 19 th and Friday 20 th November 2026

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