At a Glance
- Tasks: Engage with customers to recover outstanding debts and collaborate for effective solutions.
- Company: Nottinghamshire County Council, dedicated to delivering essential public services.
- Benefits: Inclusive workplace, career development, generous leave, and wellbeing support.
- Other info: Supportive environment with opportunities for professional growth and flexible working.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs in English and Maths at grade C or equivalent; IT proficiency required.
The predicted salary is between 24000 - 28000 £ per year.
Nottinghamshire County Council is a local authority dedicated to delivering essential public services, including education, transport, planning, social care, trading standards, and waste management. We are committed to creating a positive impact in our communities and fostering a supportive environment for our employees. Join us as a Non Statutory Debt Recovery Officer within the Chief Executive's department. In this entry-level role, you will play a vital part in collecting outstanding invoices owed to Nottinghamshire County Council from various companies, organisations, and individuals. This is a fantastic opportunity to make a difference while developing your skills in a supportive team.
Key Responsibilities
- Connecting with customers: engage with organisations and individuals to recover outstanding debts.
- Collaborating for solutions: liaise with other services within Nottinghamshire County Council to resolve disputes effectively.
- Escalating issues: identify and escalate cases that require further action to ensure timely resolution.
- Maintaining reputation: uphold the positive reputation of Nottinghamshire County Council while managing sensitive debt-collection matters.
Requirements
- Educational background: GCSEs in English and Maths at grade C or equivalent.
- Understanding of debt: knowledge of non-statutory debt and the types of customers that may incur it.
- IT proficiency: familiarity with IT software packages, including ERP solutions, MS Word, and Excel.
Desired Skills
- Excellent communication: strong listening and speaking skills to convey difficult messages effectively.
- Customer care commitment: dedication to providing excellent service and support to our customers.
- Team player: ability to work collaboratively with colleagues while also being self-motivated.
- Problem-solving mindset: proactive approach to identifying improvements and solutions.
Benefits
- A place to belong: a friendly, inclusive workplace where everyone is valued.
- Career development: opportunities for professional growth and continuous learning.
- Generous leave: healthy work-life balance with generous annual leave and 8 statutory bank holidays.
- Supportive environment: access to wellbeing support and a flexible working environment.
Non Statutory Debt Recovery Officer in West Bridgford employer: Nottinghamshire County Council
Nottinghamshire County Council is an excellent employer that prioritises a supportive and inclusive work culture, making it a fantastic place for individuals looking to grow in their careers. As a Non Statutory Debt Recovery Officer, you will benefit from generous annual leave, professional development opportunities, and a flexible working environment, all while contributing to meaningful public service in the community. Join us to be part of a team that values your contributions and fosters your personal and professional growth.
Contact Details:
Nottinghamshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Non Statutory Debt Recovery Officer in West Bridgford
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Non Statutory Debt Recovery Officer role. Keep it concise and highlight your skills in communication and problem-solving.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your commitment to the position.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Non Statutory Debt Recovery Officer. Plus, it shows you're serious about joining Nottinghamshire County Council and making a difference in the community.
We think you need these skills to ace Non Statutory Debt Recovery Officer in West Bridgford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Non Statutory Debt Recovery Officer. We want to see how you can connect with customers and collaborate for solutions!
Showcase Your Communication Skills:Since excellent communication is key in this role, use your application to demonstrate your ability to convey messages clearly. Share examples of how you've effectively communicated in challenging situations – it’ll make you stand out to us!
Highlight Your Problem-Solving Mindset:We love a proactive approach! In your application, mention any instances where you've identified issues and come up with solutions. This will show us that you're ready to tackle the challenges of debt recovery head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our supportive team.
How to prepare for a job interview at Nottinghamshire County Council
✨Know Your Stuff
Before the interview, brush up on your understanding of non-statutory debt and the types of customers that may incur it. Familiarise yourself with Nottinghamshire County Council's services and how they relate to debt recovery. This will show your genuine interest in the role and help you answer questions more confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about scenarios where you've had to communicate difficult messages or resolve disputes. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Off Your Team Spirit
Since this role involves collaboration, be ready to discuss examples of how you've worked effectively in a team. Highlight your ability to support colleagues while also being self-motivated. This will demonstrate that you're a great fit for their supportive environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, opportunities for professional growth, or how the council supports its employees' wellbeing. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
