At a Glance
- Tasks: Support users with IT queries and enhance their experience in a collaborative environment.
- Company: Join Nottinghamshire County Council, a supportive and inclusive workplace.
- Benefits: Flexible working, professional development, generous leave, and a friendly team.
- Other info: Hybrid role with opportunities for growth and a commitment to diversity.
- Why this job: Kickstart your ICT career while making a real difference in the community.
- Qualifications: GCSEs in English and Maths, basic IT knowledge, and a passion for customer care.
The predicted salary is between 15000 - 20000 £ per year.
This post has been identified as being suitable for Nottinghamshire County Council's Apprenticeship Scheme. In order to apply for this post you must be willing to undertake training against an appropriate Apprenticeship Standard that will be delivered by an approved training provider. Apprenticeships are open to all ages and abilities and are designed to encourage people who may not have the necessary experience or qualifications to access employment.
Join Nottinghamshire County Council as an ICT Apprentice - Your Future Starts Here! At Nottinghamshire County Council, we are dedicated to serving our community with care and commitment. We believe in creating a supportive environment where everyone can thrive. Join us in making a difference in the lives of those we serve!
Are you ready to kickstart your career in Information Communication Technology? As an ICT Apprentice, you will develop essential skills and gain valuable experience while working towards a vocational qualification. This is your chance to learn and grow within a supportive team, setting the stage for your future success!
Please note: This is a hybrid role, with flexibility to work from home. However, there will be periods where you are expected to be in the office full time to collaborate with your team and engage in hands-on training.
As part of this apprenticeship, you will be following the Support Technician Pathway. The Support Technician role is desk-based resolving system user queries and resolving faults in a helpdesk environment. As an ICT Apprentice, your key responsibilities will include:
- Receiving Requests: Handle initial contacts from users via phone, email, webchat, and self-service.
- Logging Interactions: Keep track of user contacts and interactions accurately.
- Providing Support: Offer 1st and 2nd line support to resolve technical issues efficiently.
- Escalating Issues: Work closely with 3rd line ICT support teams and suppliers when necessary.
- Collaborating for Improvement: Team up with colleagues to enhance IT processes and user experiences.
To succeed in this role, you should have:
- A good standard of general education, including GCSEs in English and Maths.
- Basic knowledge of IT systems and software applications.
- Familiarity with common IT packages, such as Microsoft Office.
We are looking for candidates who demonstrate:
- Customer Care: A commitment to providing excellent service to users.
- Team Spirit: The ability to work well with others and contribute positively to the team.
- Problem Solving Skills: An analytical approach to tackling challenges.
- Time Management: The ability to organise your workload effectively.
At Nottinghamshire County Council, we offer:
- A Place to Belong: Join a friendly, inclusive workplace where everyone is valued.
- Professional Development: Access to training and support to help you grow in your career.
- Work-Life Balance: Flexible working arrangements to suit your lifestyle.
- Generous Leave: Enjoy a healthy work-life balance with generous holiday entitlement.
A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.
Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation. Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.
Under the Disability Confident scheme (formerly known as the Guaranteed Interview Scheme) we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job. Please let us know if this is something you would like to be considered for.
Information, Communication Technician (ICT) Apprenticeship in West Bridgford employer: Nottinghamshire County Council
Nottinghamshire County Council is an exceptional employer, offering a supportive and inclusive work culture that values diversity and promotes employee growth. As an Approved Mental Health Professional at Sherwood Oaks Hospital, you will benefit from a hybrid working arrangement, competitive salary, and opportunities for professional development, all while making a meaningful impact in the community.
Contact Details:
Nottinghamshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information, Communication Technician (ICT) Apprenticeship in West Bridgford
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Nottinghamshire County Council.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Nottinghamshire County Council is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Nottinghamshire County Council, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Nottinghamshire County Council directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Information, Communication Technician (ICT) Apprenticeship in West Bridgford
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Nottinghamshire County Council want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Nottinghamshire County Council, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Nottinghamshire County Council
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
