Functional Support Officer - Pensions Systems Team in West Bridgford

At Nottinghamshire County Council, we are dedicated to serving our community with integrity and compassion. Our Pensions Administration Team plays a vital role in managing the Local Government Pension Scheme for our active, deferred, and pensioner members. We are excited to expand our services and enhance our systems to better support our members. We are looking for a Functional Support Officer to join our Pensions Systems Team. In this mid-level role, you will support, maintain, and develop our Pensions Administration system (Civica UPM). Your work will ensure the system's integrity, accuracy, security, and efficiency, while providing expert guidance to our team. Don’t miss out on this opportunity to make a difference!

As a Functional Support Officer, your key responsibilities will include:

• Testing and Implementing Releases: Ensure smooth updates and enhancements to the Civica UPM system.
• Incident Resolution: Use ITIL-style processes to resolve incidents and defects efficiently.
• Reporting Support: Assist with statutory and ad-hoc reporting, including audits and regulatory requirements.
• Data Quality Improvement: Enhance data quality through validation and cleansing processes.
• Bulk Updates and Scheduled Jobs: Run necessary updates to maintain system performance.
• Change Management: Contribute to change management initiatives and support future rollouts, such as Portals.
• User Support: Provide guidance, assistance and dissemination of key information to users.
• Annual Processes: Deliver key annual processes like the provision of Annual Benefit Statements and Pensions Increase updates.

To thrive in this role, you should possess:

• Knowledge of LGPS Regulations: A solid understanding of Local Government Pension Scheme regulations and processes.
• Analytical Skills: Strong analytical abilities to assess and improve system performance.
• Experience: Proven experience in testing, user support. Knowledge of pensions‑related web portals is desirable.
• Technical Proficiency: Familiarity with Civica UPM or other LGPS systems and Microsoft Office products.

We are looking for candidates who demonstrate:

• Adaptability: Flexibility to adapt to changing priorities and processes.
• Stakeholder Engagement: Ability to build positive relationships with colleagues and stakeholders.
• Team Collaboration: A collaborative spirit to work effectively within our team.
• Customer Focus: A commitment to providing excellent service for our system user base.

At Nottinghamshire County Council, we offer:

• A Place to Belong: Join a friendly, inclusive workplace where everyone is valued.
• Professional Development: Opportunities for continuous learning and career growth.
• Work-Life Balance: Flexible working arrangements to support your lifestyle.
• Generous Leave: Enjoy a healthy work-life balance with generous leave policies.

If you are passionate about making a positive impact and possess the skills we are looking for, we want to hear from you! Apply now to join Nottinghamshire County Council as a Functional Support Officer and be part of a team that truly makes a difference.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation. Under the Disability Confident scheme (formerly known as the Guaranteed Interview Scheme) we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job. Please let us know if this is something you would like to be considered for.

A job share scheme is available for all full‑time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks. Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.