At a Glance
- Tasks: Support our community by processing transport applications and providing customer support.
- Company: Join Nottinghamshire County Council, a caring and inclusive workplace.
- Benefits: Flexible working, generous leave, and professional development opportunities.
- Other info: Dynamic team environment with a focus on community impact.
- Why this job: Make a real difference in residents' lives while growing your career.
- Qualifications: Good education, Microsoft Office skills, and customer service experience.
The predicted salary is between 31500 - 38500 £ per year.
At Nottinghamshire County Council, we are committed to serving our community with care and compassion. We believe in creating a supportive environment where everyone can thrive. Join us in making a difference in the lives of our residents!
We are looking for a Commercial and Client Engagement Assistant to join our dynamic Transport & Travel Services Team. In this role, you will provide essential administrative, financial, and customer support. You will ensure the smooth processing of home-to-school transport applications, travel requests, invoices, and customer inquiries. Your efforts will help us deliver compliant, cost-effective, and customer-focused transport services.
As a Commercial and Client Engagement Assistant, your key responsibilities will include:
- Processing Applications: Accurately handle home-to-school transport applications and travel requests.
- Managing Invoices: Ensure timely and precise processing of invoices.
- Customer Support: Respond to customer inquiries with professionalism and care.
- Team Collaboration: Work closely with the Transport & Travel Services Team to support service delivery.
- Compliance Assurance: Help maintain compliance with relevant regulations and policies.
To succeed in this role, you should have:
- A good standard of education, including English Language and Maths GCSE or equivalent experience.
- Proficiency in Microsoft Office packages (Word, Excel, Outlook).
- An understanding of the services provided by Nottinghamshire County Council.
- Experience in administrative roles, particularly in customer service or financial processing.
We are looking for candidates who demonstrate:
- Excellent Communication: Strong verbal and written skills to engage effectively with customers and colleagues.
- Organisational Skills: Ability to manage your workload, prioritise tasks, and meet deadlines.
- Attention to Detail: A precise and accurate approach to all tasks.
- Interpersonal Skills: Ability to build and maintain positive relationships with team members and stakeholders.
- Resilience: Flexibility to adapt to changing demands and work under pressure.
At Nottinghamshire County Council, we offer:
- A Place to Belong: A friendly, inclusive workplace where everyone is valued.
- Professional Development: Opportunities for training and career growth.
- Work-Life Balance: Flexible working arrangements to support your lifestyle.
- Generous Leave: A competitive leave package to ensure you have time to recharge.
- Community Impact: The chance to make a difference in the lives of residents.
For an informal discussion about this opportunity please contact Lisa McLennaghan.
This post is also available as a secondment opportunity to existing Nottinghamshire County Council employees. You must seek approval from your line manager before applying.
Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation. Under the Disability Confident scheme, we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job. Please let us know if this is something you would like to be considered for.
A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks. Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
Commercial and Client Engagement Assistant in West Bridgford employer: Nottinghamshire County Council
Nottinghamshire County Council is an exceptional employer, offering a supportive and inclusive work culture that values diversity and promotes employee growth. As an Approved Mental Health Professional at Sherwood Oaks Hospital, you will benefit from a hybrid working arrangement, competitive salary, and opportunities for professional development, all while making a meaningful impact in the community.
Contact Details:
Nottinghamshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Commercial and Client Engagement Assistant in West Bridgford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nottinghamshire County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nottinghamshire County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial and Client Engagement Assistant in West Bridgford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nottinghamshire County Council:Your cover letter is your chance to shine! Tell us why you want to work at Nottinghamshire County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nottinghamshire County Council!
How to prepare for a job interview at Nottinghamshire County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
